eBay Paypal reversal over 5 months after selling 2nd hand item!

shapala

Doozergirl said:

theonlywayisup said:

I wrote a long post and it went.

Firstly and you won't need or want a lecture, but never sell for anyone else on ebay/Paypal as 180 days on (and some) you can find yourself in a pickle.

Secondly.  Was the item offered as collection only?  

AFAIK you can only view 90 day sales in ebay.  You can view the invoices in ebay but I don't think that will show you the ebay sale unless you can access a cached view or 'rollback' in google.  May be worth researching the keywords or item number if you have it.

What is the 'not as described' basis of the case?  Paypal are clear that any fault should be on 'first use' and their protection isn't a guarantee.  Is there anything in the basis of the case that may help you?

Thanks.  It was collection only and I asked that the buyer removed the items from the wall in the listing. I'm not a regular ebay seller (although I've never had a problem in 17 years) and I actually thought that Paypal was intrinsically linked to my account and I couldn't opt out of accepting it! I wouldn't have chosen it and I wasn't there when it was collected. Next time I will make sure PayPal it isn't an option as when I do sell stuff it's always large and has to be collected anyway. I'd much rather people be happy with what they're buying straight off.

 The SNAD is saying that I sold it brand new. I didn't.  The photos that I do have clearly show that it was installed, and I remember I said in the listing that people needed to remove it themselves as people were messaging asking what they had to do.   It had, however never been used as it still had the manuals and trays in there, still in plastic.

 The issue is that both an oven and grill are tripping their electrics - which my husband almost certainly means that they don't have a dedicated ring main for the cooker as it would probably be one or the other having trouble if there was a fault in the item. The thing had at least three separate ovens. I asked them last night to send me a photo of their consumer unit with the relevant circuit breaker in place. I haven't heard anything yet.

If they have to return it for the refund, then I'm fine with that, but there's not a chance that I sold it as new when the thing was obviously fitted.

How are you getting on with this?
You mentioned it tripping the electrics which could certainly be the issue if it's one of those dual range, high volt cookers?
As someone else said, and they're possibly trying to pull a fast one, tell them they need to return it. It may put them off. If it genuinely is faulty, you could lose out and PP see in their favour so they get it for free which is obviously not good for you.

BJV

I would speak to ebay and paypal. I had an issue with a buyer and they where both amazing ! I know I was shocked too. Also if it keeps tripping the electrics it is more likely to be that they have not wired it in properly. Range cookers normally take more electric than a standard cooker. I know because I had one fitted and had to have special cabling for it. But no matter talk to ebay and pay pal you might be surprised. Also look on ebay and you will be able to find it. Just make sure that you click on the time period you want. Sorry i did not see your bit about the circuit breaker. But again dont worry talk to ebay and paypal. 

Doozergirl

The buyer didn't reply after about 6 days and so I messaged Paypal asking them what would happen with being able to use my account.  

I got some rather strange messages back, but the upshot was that I should relax as they would decline the claim if it was escalated.  I told them that I wasn't very relaxed with my account showing overdrawn.  They wrote back saying they'd restored my account and put an end to the matter.  

I don't think whoever was replying had English as their first language but it appears that it has been resolved...