Samsung Query

berbatov10

arthurfowler said:

berbatov10 said:

arthurfowler said:

This sounds similar to mine. I think some of you are assuming that he is getting the £75 back nice and simple. Which is not the case as he still has not got it. 

I have been chasing Samsung since 2nd November for £300 taken from my account. I have spent HOURS on the phone with Manilla and the UK during work hours. UK side are completely absolving themselves of responsibility. Even though this is who the contract is with - Samsung UK. 

They have promised on numerous occasions that it has been refunded when it has not. 
Citizens Advice told me it was a breach of contract for the initial £300 being taken. Then for each and every subsequent time they promised to refund. 

Having a company take money randomly from your account is absolutely not on. £75 to one person could be the difference between having enough food to last the month. I don't think it should be taken lightly and I don't think 20 days (for OP) and 24 days for myself is reasonable when they have taken money illegally. 

Citizens Advice have also filed a report with Trading Standards for this. 

Arthur have you looked at or gone down the route of MCOL

I haven't no. I can claim according to section 75 (as citizens advice have advised me). I spoke to someone again today who was very sincere in apologising to me. 

It has been far too long though. I have used all my free minutes speaking to them over the last month and it has been very frustrating. The whole thing has put me off ever buying anything from them again. 

When something goes wrong, fair enough. But trying to get it sorted like you have experiences, has been a nightmare. 

She promised me that she would try and get some kind of solution as I was supposed to be refunded today (this was the 4th time I was promised). If it is not a suitable solution tomorrow, then I will initiate section 75. 

So Arthur I have instructed Amex to contest the charge,  but so I understand are you claiming the £300 or the whole amount you spent under section 75?? 

berbatov10

I am almost astounded that the UK arm claim they are nothing to do with Manilla where they say 'sales' are based. My phone was delivered within 36 hours so there is no chance it came from Manilla