iPad repair debacle

biggysnax

I preordered a new iPad Air and it arrived on 27th October from Sly on a monthly contract. After a couple of days I noticed that they was a “clicking” noise coming from underneath the screen and it appears the very top plastic layer of the screen has come away from the glass underneath, common issue apparently. I decided to speak to Apple and they arranged a repair collection for me, UPS turned up with the packaging on 9th November and took it away again the same day. I heard nothing and decided to ring Apple on Friday 13th to see what was happening. They confirmed it had arrived at the repair centre and was waiting to be booked in. As of Tuesday last week, 17th, there was no movement on the status of the repair so I chatted with Apple online who advised that there was some sort of issue and to ring up. I rang and was eventually transferred through to Customer Relations who informed me that there was some sort of system glitch that was preventing it from being booked in but there was no update as to when it either the iPad or the system glitch would be fixed.  I called Apple tech support on Saturday who informed me that they were unaware of any system issues the UK repair centre was having and escalated this to the Customer Relations team who were supposed to call me yesterday. I receive an email at 3.55pm from the Customer Relations contact telling me that there is no update and I will just have to watch. I obviously wasn’t impressed so rang them and spoke to him, he assured me that the iPad wasn’t lost as I had suspected and that there again was no update as to when the issue would be resolved and I had no other option other than to wait and hang in limbo until the issue was resolved. Fast forward to today, again, contacted Apple and they have ignored me yet again. I don’t know what to do and it’s driving me crazy. As of tomorrow, Wednesday 25th, I have owned it for 4 weeks and 2 of those it has been with Apple who are not giving me any information and will not consider replacing it until it gets to 30 days!  

Any advice at all????

debitcardmayhem

I assume by Sly you meant Sky (but I like your name better) why did you contact Apple ? your contract is with Sky.

biggysnax

debitcardmayhem said:

I assume by Sly you meant Sky (but I like your name better) why did you contact Apple ? your contract is with Sky.

To be honest, I thought it would be much quicker with Apple as I have had to use them for warranty issues before and it’s normally incredibly quick  

TadleyBaggie

Duplicate thread:
https://forums.moneysavingexpert.com/discussion/6218559/ipad-repair-debarcle#latest

debitcardmayhem

TadleyBaggie said:

Duplicate thread:
https://forums.moneysavingexpert.com/discussion/6218559/ipad-repair-debarcle#latest

Thanks TB I was going to suggest to the op that CR would be a better place , perhaps he was being Sly