Openreach mis sale and house purchase

danielshaw007

Hi there, I'm not sure if this is the right section for advice but here we go. Bought a house earlier this year, my first purchase. Before buying I did my due diligence and checked out my broadband options here. To my joy BT said it is wired up for full fibre FTTP and promised me speeds from 300mb to 1gb. This was a major influence in my purchase over another property. I went ahead with the purchase. The weekend of the move I rang BT and did the move order, great they said full fibre is there. Placed the order, agreed to terms and a contract was made. I moved in, a week later BT came to install the in house equipment and then told me "oh I think you have been missold, there is NO FTTP coming off the road to the house" So I was like oh ? Anyway long story short, BT promised 300mb but could only give me 3mb at best saying the cabinet is too far away. As you can imagine I am very upset as the broadband was a major influence in moving here and 3mb in 2020 isn't even fast enough to watch netflix without it buffering every 10 seconds. I ended up telling BT to cancel it all and even disconnect the landline as its useless. Now and the end of the day I made a contract and BT even charged me for 3 months of this Fibre that never even got installed, all they said was sorry the data must have been Incorrect. Now I feel this is not good enough, I made a contract, even paid for it and they couldn't deliver. Now if this was the other way around they would be taking me to court for non payment! 
Is there anything I can do about this or is it just a case of suck it up ? 

Thanks and sorry for the essay.

macman

Is this a new build? If so, your dispute is with the vendor/developer, if they sold it on the basis that it was fully wired for FTTP. 
Openreach do not have any retail presence, so you have no contract with them.

danielshaw007

New build yes but the estate agents never said it had FTTP I just used the BT availability checker and put in the house no and post code before I arranged a viewing and it said FTTP was available. So there is no responsibility for BT to pay for FTTP to be installed since I was charged for it ?

macman

You shouldn't have been charged for the service until it was up and running. Presumably if they could not install FTTP then you would have been charged the rate for FTTC or whatever they could provide. They have now agreed to terminate your contract early without penalty.

JJ_Egan

(So there is no responsibility for BT to pay for FTTP to be installed since I was charged for it ? )

Its a mistake  ,

FTTP is not something that clicks on and off but a laying of Optical Cable from the exchange .

How are you now going to get this more than 3mb you require for Netflix etc .

littleboo

danielshaw007 said:

Now I feel this is not good enough, I made a contract, even paid for it and they couldn't deliver. Now if this was the other way around they would be taking me to court for non payment! 
Is there anything I can do about this or is it just a case of suck it up ? 

What do you think should happen?

iniltous

If you were purchasing a brand new property, why didn’t you ask the developer what had been arranged as far as broadband access etc, new builds where OR  FTTP is available, it’s installed before you get they keys...if the developer has never made an arrangement with OR , then OR cannot do anything, it could even be that the developer initially explored FTTP with OR, but then decided to lock out OR intending to do a sweetheart deal with some other network provider , but that other provider failed to get their network installed.
It does seem strange that whatever checker you used showed native OR FTTP as available if it was never going to be available, presumably OR won’t show availability unless contracts are signed with the developer,  plus at what point did you check, as quite often new build postcodes can be unconfirmed and quite often the builder provides OR with plot numbers that don’t necessarily translate directly to house numbers ( plot 4 isn’t necessarily No.4  for example)  
As far as do you have a compensation claim , I doubt it, if your entire purchase decision what based entirely on having FTTP available, you should have made more enquiries than just checking a website.
What does the checker site you used currently show for your address, did you capture an image of that web page when you were checking initially ?