Ryanair EU261 comp

YvonneG

Our fligth on 18th August 2020 was delayed by 7 hours due to a technical fault. I filled in the EU261 compensation form a few days later. After about 2 weeks I got an email from Ryanair saying they had received my claim. On the Ryanair website it says they will pay compensation within 10 days. Due to Covid 19 I obviously knew this was gonna take longer. I gave it 1 month before I contacted their customer service just to be told to wait a little longer. I gave it another 2 weeks before contacting them again. The customer agent told me I was sent an email the previous week about my claim. I did not receive an email from them. When I told him so, he fobbed me off saying he escalated the case and I should be contacted within 48h by the compensation department. Again a week later after no response I contacted them again and was told to wait at least 2 more weeks and that the case was escalated again. 
I just spoke to their customer service again and was told that an email was sent to me on 16th September. I did not receive an email from them. I even recovered all deleted emails and found nothing. I was told I will be contacted in 5-10 working days.
It has been 3 months since my delayed flight now. Anyone had any similar experience since the start of the pandemic? Any suggestions how to take this further or just be patient.

greyteam1959

A brief concise email headed 'Complaint' would be the way to go now.
Speaking to all sorts of so called customer service agents obviously is not having the desired effect.

Justice13075

You will have them quaking in their boots if you send an email NOT. Download Vaubans Guide and on page 6 is a template letter before Action. Send it to them.