Prices may change during this period?

murphydavid

Neil_Jones said:

Unless your laptop is more than about 20 years old (or its ridiculously thin), it's almost certainly guaranteed to have ethernet on it.  Some laptops tend to have an ethernet port with a little over/partial cover over it, you just move it to expand the full size of the port.

If you post your laptop model number somebody will be able to look it up and tell you whether it has ethernet or not.

Yes I got the laptop out and exactly as you say it has the port. I hardly ever use it these days (Desktop and iPad having taken over).
The speed test was all over the place. With Ethernet it came to 0.68Mbps then again 0.53Mbps. Back on WiFi it came to 1.01Mbps then 0.83Mbps. Back on Ethernet 0.73 then on WiFi 3.21. At which point I gave up testing.
In summary its all over the place within a few minutes but the stated advertised average of 11Mbps is no where near the mark.
I could really do without this. I suppose the next step is to contact Sky but I am tempted to consider a completely new provider. 
I really don't know what to think - Could it be the test web site giving false readings?

murphydavid

JJ_Egan said:

Reads as a wifi problem rather than internet .

Log in to router and it should show what's going in .

How is the router connected to the BT master socket .

Thanks
The router has a standard wire and the master socket says openreach and has two sockets. The phone plug in one and the router in the other.
After your comment I thought it might be the wire and I happened to have another brand new router to master socket wire so I swapped that in and did some more speed tests. Once again they were variable. On wireless they were between 1 and 3Mbps and on Ethernet they were between 0.5 and 1Mbps. Which continues to show the wireless as being better than the Ethernet (I thought it would be the other way round?) and both very poor. So not the wire between router and master socket.
I logged in to the router and reached a page with lots of information and several tabs with a number of things I may or May not have been able to change. No obvious error messages. As its well above my pay grade (and we are dependant on not messing up). I left "well" alone.
Can you give some idea of how logging in shows what is going on?

iniltous

If you are with Sky and considering Now , they are essentially the same company, but are you comparing the same product, ADSL and  VDSL ( FTTC ) are different, one exchange based and one cabinet based, generally FTTC is faster...
Average speed estimates in my opinion are pointless , if Now state ( for example ) 63Mb average for their upper tier FTTC, then ( in the most simple terms ) if they had two fault free customers on that product, one getting the maximum 80Mb, one getting 46Mb , the average ( 80+46 divided by 2 ) is 63Mb, but if you lived in the same street as the 46Mb customer that’s a better guide to your speed than some company wide average, that’s why you should also get an individual estimate of speed , or you can use a BTw checker 
https://www.broadbandchecker.btwholesale.com/#/ADSL
As you don’t use a BTw company, you would have to use your address as your phone number isn’t compatible being a Sky number

As far as increasing prices during the minimum term, it’s only if the company guarantees no increase that you should expect to pay the same amount, but any increase would likely to be based on inflation plus possibly a small extra, they cannot double the price ( for example ) as that would be impossible to justify, but if inflation were say 3%, increasing by 5-6% could be permissible without triggering a penalty free exit , if you really do need a guaranteed fixed price , there are providers that have these , but maybe not the one you are considering