Forum Home» Phones & TV» Mobiles

Vodafone - Stealing Money

New Post Advanced Search
Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.

Vodafone - Stealing Money

13 replies 317 views
UnityUnity Forumite
1.5K posts
Part of the Furniture 1,000 Posts Combo Breaker
✭✭✭
My husband is disabled and only has a Vodafone PAYG mobile for emergencies and yesterday was just such a day. I am also disabled with a Vodafone (pay monthly) mobile and when I tried to phone him his number came up as unknown on the network!. This caused us untold problems which I won't bore you with here.
Back home he tried to call my phone only to find he had no connection so we used my phone to get through to what is laughingly known as 'Customer Services'. It transpired that because he hadn't used his phone for a while his connection had been deleted, without any notice by way of text or email and regardless of the fact that it had a thirty quid credit on the line. This is £30 that he was told he will not get back! Is this even Legal?  :o
Then of course I got the simpering text from Vodafone - "How did we do?" So I told them that not only would I be posting on the moneysavingexpert.com forum and letting all my friends on Facebook know but also, although I'd been a customer for many years, when my contract is up in December they can forget it if they think I am renewing with them! Any recommendations for reputable companies (not vagabonds or thieves :D ) who offer unlimited minutes and texts with at least 3gb data, thanks in advance.
Some people hear voices, some see invisible people. Others have no imagination whatsoever :D
«1

Replies

  • UnityUnity Forumite
    1.5K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭
    Many thanks flash67. He has had that PAYG sim for so long that it undoubtedly predates this 180 consecutive days rule, it certainly wasn't in force when he signed up as it is something he would have set up a reminder for.  We would also dispute that the phone had not been used for that length of time there would certainly have been texts within that period and surely they are not allowed to keep the credit of £30. I would rather see it go to charity than into Vodafone's back pocket! 
    Some people hear voices, some see invisible people. Others have no imagination whatsoever :D
  • FarwayFarway Forumite
    9.3K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    Unity said:
    Many thanks flash67. He has had that PAYG sim for so long that it undoubtedly predates this 180 consecutive days rule, it certainly wasn't in force when he signed up as it is something he would have set up a reminder for.  We would also dispute that the phone had not been used for that length of time there would certainly have been texts within that period and surely they are not allowed to keep the credit of £30. I would rather see it go to charity than into Vodafone's back pocket! 
    Not disputing this but it has to be sending texts, not receiving
    The credit is lost, it happens all the time not just Voda. may not be fair but it's legal unfortunately 

  • JJ_EganJJ_Egan Forumite
    17.2K posts
    Tenth Anniversary 10,000 Posts Name Dropper
    ✭✭✭✭✭
    As above though i usually get a warning text or email saying use .
  • macmanmacman Forumite
    46.9K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    It has to be a 'chargeable event': i.e. a text or call made by you, not to you.
    The 180 day recycle rule has been around for many many years now.
    I'm baffled as to why he would keep £30 credit on a handset this is hardly ever used though?
    For your own renewal, I'd consider  Plusnet, unltd mins and texts, 3GB data, currently £6.
    No free lunch, and no free laptop ;)
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • The_Fat_ControllerThe_Fat_Controller Forumite
    522 posts
    Part of the Furniture 500 Posts Name Dropper
    ✭✭
    I agree, the inactivity rules have been in place on most PAYG since the year dot.
    Over the years they have been relaxed by some companies.
    They would have sent a reminder, perhaps it was missed.

  • Jon_01Jon_01 Forumite
    5.6K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    I agree, the inactivity rules have been in place on most PAYG since the year dot.
    Over the years they have been relaxed by some companies.
    They would have sent a reminder, perhaps it was missed.

    The problem is, there isn't an infinite supply of mobile numbers.  If the the networks didn't recycle them we would have run out years ago.
  • PHKPHK Forumite
    250 posts
    Third Anniversary 100 Posts
    ✭✭
    Unity said:
    Many thanks flash67. He has had that PAYG sim for so long that it undoubtedly predates this 180 consecutive days rule, it certainly wasn't in force when he signed up as it is something he would have set up a reminder for.  We would also dispute that the phone had not been used for that length of time there would certainly have been texts within that period and surely they are not allowed to keep the credit of £30. I would rather see it go to charity than into Vodafone's back pocket! 
    This isn’t correct. In fact, the time limits are longer now than they used to be. The timescales used to be much shorter and there was a minimum top-up requirement.

    The service providers need to do this because a condition of their license is that they have to make sure that numbers aren’t lost. 
  • UnityUnity Forumite
    1.5K posts
    Part of the Furniture 1,000 Posts Combo Breaker
    ✭✭✭
    macman said:
    It has to be a 'chargeable event': i.e. a text or call made by you, not to you.
    The 180 day recycle rule has been around for many many years now.
    I'm baffled as to why he would keep £30 credit on a handset this is hardly ever used though?
    For your own renewal, I'd consider  Plusnet, unltd mins and texts, 3GB data, currently £6.
    There would have been texts to and from that number, along the lines of: "I am done at the hospital, can you pick me up please?"
    "Yes, I'll be there in forty minutes, depending on traffic.".
    Some people hear voices, some see invisible people. Others have no imagination whatsoever :D
  • edited 24 November at 1:39PM
    macmanmacman Forumite
    46.9K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    edited 24 November at 1:39PM
    But seemingly not within the last 180 days though.
    Text 'to' the mobile are irrelevant, as they're not chargeable.
    No free lunch, and no free laptop ;)
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support