DPD - not a complaint but a question.

Were_Doomed

I've had a few "handed to resident" delivery statuses recently - where they've all just been left on the doorstep and the driver didn't even ring the doorbell. (We were in - the first I knew of the delivery was the email notification).

Not DPD by the way ... this was Amazon Logisitics.

badmemory

I think the problem is the enormous number of new drivers.  I know there are a lot because a friend of mine who runs a garage/car sales has sold more vans already since March than he has sold in the last 5 years.  All to people who have lost their jobs due to covid & are now doing deliveries.

KatrinaWaves

badmemory said:

I think the problem is the enormous number of new drivers.  I know there are a lot because a friend of mine who runs a garage/car sales has sold more vans already since March than he has sold in the last 5 years.  All to people who have lost their jobs due to covid & are now doing deliveries.

To be fair to DPD the issue here is the address set up. They rang the only doorbell and handed it over to the only resident who answered, and clearly was happy to accept the parcel... they won’t question a name being different necessarily as they could be flat mates, partners with different surnames etc. 

DPD give a two hour time slot to keep an eye/ear out. Ours are usually here within the first five minutes of that. 

[Deleted User]

KatrinaWaves said:

badmemory said:

I think the problem is the enormous number of new drivers.  I know there are a lot because a friend of mine who runs a garage/car sales has sold more vans already since March than he has sold in the last 5 years.  All to people who have lost their jobs due to covid & are now doing deliveries.

To be fair to DPD the issue here is the address set up. They rang the only doorbell and handed it over to the only resident who answered, and clearly was happy to accept the parcel... they won’t question a name being different necessarily as they could be flat mates, partners with different surnames etc. 

DPD give a two hour time slot to keep an eye/ear out. Ours are usually here within the first five minutes of that. 

Agreed. All my DPD deliveries are always here within five minutes of the estimated time slot. 

Naomim

This definitely wasn't an issue with DPD but rather the dodgy person who lived in the other flat. 

Jlawson118

Depends entirely on the driver. I think sometimes they will just grab the name on the parcel whilst you come to the door and they take a photo, but the correct process would be for them to ask the receiver their name and take the photograph. 
Due to Covid, they no longer take signatures to avoid cross-contamination of the scanners

badmemory

My big problem has become delivery to the same house number but a different walk name.  I have always had calls asking where I am, 30 years ago I had workmen saying they had turned up & no-one was in (a lie).  But it has become much worse recently.  I presume pressure of work & required speed of delivery.

Naomim

I spoke with a delivery guy today. He said he was finishing off yesterday's round of 300 parcels before going back to the depot to get today's 😯