Advice Regarding warranty Issue on Engine failure on a 42 Month old Range Rover Sport

AdrianC

Grumpy_chap said: 

I do agree that the use of an independent service company should be acceptable and should not affect the warranty from the manufacturer.  I think the normal criteria are needing to be a VAT-registered garage.  For your own car, this can be a sensible cost-saving.

Obviously, this is not your own car, but one you have borrowed for 4 years.  I am not sure how the use of an independent service garage will be viewed when the car has to go back, or whether it impacts the valuation.  I am certain that the dealer will try to argue that, as the car cannot be sold on with full RRSH, that will impact the forecourt price.  How much difference that makes I do not know.

It's not up to the dealer - but the financier. And if it's the manufacturer's finance, then they'll almost certainly say "main dealer only". There will almost certainly be a penalty charge on the return for non-dealer servicing, just as there's a penalty for missed servicing.

But that's separate to the OP's problem, which is an out-of-warranty engine failure.

In-warranty, then proving the servicing was done to manufacturer schedule with manufacturer parts and to manufacturer spec is legally enough. The onus, of course, is on the customer to prove it ticks those boxes.
Out-of-warranty, the chance of goodwill plummets.

The alternative is the OP buys the car out of the PCP.

Grumpy_chap

frost500 said:

warranty companies are just a "vehicle" to fund the lifestyle of a rich banker type at the top of the organisational tree. 

Who have the pick of ex-PCP RR's, with the insight of which ones were 'lemons' - put a £1k personalised plate on and the neighbours need never know that someone else paid the first £45k

Longtoe1 said:

I know it shouldn't matter what the brand. A modern day engine should last way longer.
I want to challenge this.

I agree.  Do you have legal protection with your home insurance?

Longtoe1

Grumpy_chap said:

frost500 said:

warranty companies are just a "vehicle" to fund the lifestyle of a rich banker type at the top of the organisational tree. 

Who have the pick of ex-PCP RR's, with the insight of which ones were 'lemons' - put a £1k personalised plate on and the neighbours need never know that someone else paid the first £45k

Longtoe1 said:

I know it shouldn't matter what the brand. A modern day engine should last way longer.
I want to challenge this.

I agree.  Do you have legal protection with your home insurance?

Ha ha ha unfortunately I'm the sucker who paid the first £45K

I do but I was leaving this to a last resort. However I think I may need to take it up.

Grumpy_chap

The first thing to establish is whether the claim lies with JLR or the warranty company?  Or to tackle both in parallel?  At least it gives two bites of the cherry.

daveyjp

Going outside of main dealer for servicing may well breach the terms of the PCP as the car belongs to the finance company.  This may be enough to see JLR put up a fight.

I know from experience of the many friends and colleagues who have suffered after buying models from a manufacturer that constantly props up reliability tables that they are very thick skinned.  My own Jag ownership was just 18 months, never again.

Working at a JLR dealership must be hell on earth

Ectophile

Longtoe1 said:

Does anyone know of a good independent specialist near Bolton that would do such a job? 

It sounds like you already know one.  But have a hunt around.  There are many Land Rover specialist garages around the country.

marlot

>> After the issues I had I decided to get extended warranty with a company called Motoreasy. At point of sale I asked the salesman if the policy covered engine failure. He stated categorically that it would cover it as long as the parts were warrantied parts. Now the engine has failed they are stating that because an independent AA technician visited the car and made a judgement, without any detailed inspection I may add, that the engine was "UNLIKELY" to have failed suddenly, which is stated in their terms and conditions. It felt sudden when it happened and I hadn't had any other warnings or signs. Also how many components on a car suddenly fail, not many I would have thought. Therefore it makes me think you could never ever claim on this policy.

Have you appealed this decision?  
https://www.financial-ombudsman.org.uk/businesses/complaints-deal/insurance/extended-warranties

AdrianC

MotorEasy is a fairly generic used car warranty - and it comes in three levels, varying what's covered...

Is your policy level A, B, or C, OP?
https://www.motoreasy.com/car-warranty#warrantyLandingCoveredParts

Of course any warranty will "cover it as long as the parts were warrantied parts" - or, rather, won't cover it if the parts aren't warrantied... So the question is what your warranty covers.

williamgriffin

Longtoe1 said:

Grumpy_chap said:

Longtoe1 said:

The sales of goods act states:

"The Sale of Goods Act offers protection against faulty goods even when the manufacturer's guarantee has run out. The act says goods must last a reasonable time - and that can be anything up to six years from the date of purchase"

With that in mind should an engine on a £62,000 car last longer that an average of 25,000 miles?

I would have thought so.
Exactly the same as a £10k Dacia.

I know it shouldn't matter what the brand. A modern day engine should last way longer.
As I said I came on here really with hat in hand. I know I've been foolish. However I want to challenge this.
Too many of these premium brands are not providing the quality they should. I'm ok because I will survive this. However others may get caught by this and they will not fight it like me, because I will not give up.

Good luck with your fight, I only hope that your lack of service history isn't a problem. 

fred246

When you have to drive over a mountain and through swamps to get to your workplace and there aren't any roads you just have to buy this sort of vehicle. Unfortunately they aren't as reliable as you would like.