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iD Mobile disconnected me after I requested a PAC
Miss_Sharon
Posts: 50 Forumite
in Mobiles
Hi,
Has this happened to anyone else? I recently joined iD Mobile/ £18 unlimited rolling month to month sim only plan. I'd been a customer before for a while on their £5/ month plan. Where I am the service is incredibly patchy/ no service or just keeps dropping out so at times not usable, which is more noticeable on the unlimited plan. I contacted iD via chat & asked for my PAC explaining that I'd move at the end of my current/ pre-paid month due to patchy service. I got the PAC but they also disconnected me within half an hour. I got messages telling me I could buy more service! I was completely blind sided/ middle of a work day. I got straight back onto them (cafe wifi) but they said because I asked for my PAC (valid for 30 days), I had effectively cancelled the service. I was within my first month cooling off period. I told them I hadn't cancelled the service as I was still relying on it! I hadn't used the PAC, I'd only requested it. I wasn't informed this would happen when I chatted to the agent - have the transcript & confirmation text with the PAC. I lost the plan I had with them & had nothing until I could get another sim/ start another contract. (Ironically, I needed to text the new service for it to start immediately but couldn't do that. I then had to wait until the following day to have service.) I was livid & it meant that my work was impacted as I only have a desktop & mobile phone hotspot. I keep complaining but they're not that bothered. Am I stupid not to have known this would happen? I feel like I still want to keep complaining. Any advice?
Kindest - S.
Has this happened to anyone else? I recently joined iD Mobile/ £18 unlimited rolling month to month sim only plan. I'd been a customer before for a while on their £5/ month plan. Where I am the service is incredibly patchy/ no service or just keeps dropping out so at times not usable, which is more noticeable on the unlimited plan. I contacted iD via chat & asked for my PAC explaining that I'd move at the end of my current/ pre-paid month due to patchy service. I got the PAC but they also disconnected me within half an hour. I got messages telling me I could buy more service! I was completely blind sided/ middle of a work day. I got straight back onto them (cafe wifi) but they said because I asked for my PAC (valid for 30 days), I had effectively cancelled the service. I was within my first month cooling off period. I told them I hadn't cancelled the service as I was still relying on it! I hadn't used the PAC, I'd only requested it. I wasn't informed this would happen when I chatted to the agent - have the transcript & confirmation text with the PAC. I lost the plan I had with them & had nothing until I could get another sim/ start another contract. (Ironically, I needed to text the new service for it to start immediately but couldn't do that. I then had to wait until the following day to have service.) I was livid & it meant that my work was impacted as I only have a desktop & mobile phone hotspot. I keep complaining but they're not that bothered. Am I stupid not to have known this would happen? I feel like I still want to keep complaining. Any advice?
Kindest - S.
0
Comments
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Glad I seen this, I’m looking at ID at the moment, see post above, and wondering what there service and cover is like. I live in the north of ireland0
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Your experience isn't normal - as you know a PAC only ceases your service once it's used. If you feel strongly, then keep on at them!
FWIW, I had no issues with their service, but having just moved to a poor signal area, I left ID last month and had no issues after requesting a PAC (and using it a few days later to port out).0
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