Bitlocker recovery key

andygb

My wife has an Asus tablet and yesterday got a message when she started it up - Bitlocker recovery key.

She tried to enter the code in the box provided but it would only accept numbers no letters. Has anyone else had this problem?

A_Lert

https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad27-0b89-ea08-f143-056f5ab347d6

The recovery key is just numbers, quite a lot of them.

If she or you don't remember ever turning Bitlocker on manually, then the recovery key is probably in your Microsoft account. If she did turn it on manually, and the key isn't in the MS account, she might have to find the printout made or file saved.

andygb

Thanks for the reply. I can't recall having a Microsoft account, neither can my wife.  How would you turn on bitlocker manually?

Blackbeard_of_Perranporth

Bitlocker is provided with Win 7 pro and later versions of windows pro. What version was your wife using?

andygb

Windows 10 on all our current devices.

Blackbeard_of_Perranporth

Does she have a Windows account?

Blackbeard_of_Perranporth

Ooops, microsoft account?

andygb

Don't think so, neither of us do.

giraffe69

We have a laptop which is quite new and running Windows 10. At least 3 times there has been a screen about bitlocker which has never been set up or used on the machine concerned (or any other machine for that matter). So far restarting has solved the problem but I fear a day when that does not work.

outofworksch

Don't know if it helps but see here
Oops sorry didn't see the same one link as above

A_Lert

andygb said:

Thanks for the reply. I can't recall having a Microsoft account, neither can my wife.  How would you turn on bitlocker manually?

Hotmail? Outlook.com? Skype? XBox? Any of those logins would be a Microsoft account.

If you have none of those, you might have set up the PC with a different email address, and created a Microsoft account with that address. You could have an MS account with a gmail email address for example. Try logging in to Microsoft using any emails she or you regularly use and doing "Forgotten Password" if you need to.

Bitlocker could have been turned on through Control Panel or Settings or by right-clicking the C drive and choosing it.

PS: I am assuming this is a tablet she's had for ages and it used to work fine. Not something she only just bought that's giving this message when first turned on.