Amazon price drop refund

Aylesbury_Duck

Were_Doomed said:

Sandtree said:

but being an Amazon own product don’t know if they track serial numbers more closely etc.

"Alexa" devices are usually configured to your Amazon account prior to shipping. (I guess this is merely a case of allocating the device ID - e.g. serial number - to the account, not an actual config exercise as you still need to set it up when it arrives. But as soon as it gets Internet access it knows it is part of your account).

Yes, that can be a real pain.  My brother bought one for his father-in-law (old chap, living alone, useful gadget for communicating, etc) and it took several lengthy phone calls to Amazon to sort it out.  The system just couldn't cope with the fact that my brother had bought it but he was then trying to attach it to FIL's phone, tablet and account.

Were_Doomed

Check the box This Is A Gift during checkout and it'll not be associated with your own account. Easy when you know how.

https://www.amazon.com/gp/help/customer/display.html?nodeId=G84692KFTA7H6E2R

Blackbeard_of_Perranporth

Were_Doomed said:

Sandtree said:

but being an Amazon own product don’t know if they track serial numbers more closely etc.

"Alexa" devices are usually configured to your Amazon account prior to shipping. (I guess this is merely a case of allocating the device ID - e.g. serial number - to the account, not an actual config exercise as you still need to set it up when it arrives. But as soon as it gets Internet access it knows it is part of your account).

My Alexa trinket, shipped by a tyre fitter, was linked to my Amazon by me!

Were_Doomed

Blackbeard_of_Perranporth said:

Were_Doomed said:

Sandtree said:

but being an Amazon own product don’t know if they track serial numbers more closely etc.

"Alexa" devices are usually configured to your Amazon account prior to shipping. (I guess this is merely a case of allocating the device ID - e.g. serial number - to the account, not an actual config exercise as you still need to set it up when it arrives. But as soon as it gets Internet access it knows it is part of your account).

My Alexa trinket, shipped by a tyre fitter, was linked to my Amazon by me!

Indeed ... the provider didn't order it against their Amazon account, which made it easier for you to link it to your account.  

Wild_Heart

They most definitely don't offer a partial refund, in spite of what any online sites might claim.
I bought a new Kindle on Sunday, which when I went to review it the next day has dropped (temporarily) in price by £20.

I've always found their Customer Services to be really eager to help etc.
So, I thought I'd test the water and the person I spoke to said that I was welcome to send the Kindle (which I spent 2 days setting up) back order one for the new price and would receive a full refund for the original device.
Trouble is, I wouldn't get my refund for a number of days and the new price is only available for a week, so I might end up temporarily seriously out of pocket.

What a bizarre policy.
Surely, it would be lot easier to simply put £20 back onto my original payment method?
It would certainly cost me a lot of time to de-register it, pack it up, send it back, wait for the new one.
I told him this, but he was unable to budge, so, in the end, I thought that it wasn't worth the hassle.

I will, of course, include this experience in my review, which, no doubt, they'll refuse to publish!

Carrot007

Wild_Heart said:

I will, of course, include this experience in my review, which, no doubt, they'll refuse to publish!

Well ask yourself is that a review of the item and nothing to do with delivery and cost as per the review terms and conditions.

I expect they may publish it anyway until someone reports it, I see enough non reviews.

m-holland

Wild_Heart said:

They most definitely don't offer a partial refund, in spite of what any online sites might claim.
I bought a new Kindle on Sunday, which when I went to review it the next day has dropped (temporarily) in price by £20.

I've always found their Customer Services to be really eager to help etc.
So, I thought I'd test the water and the person I spoke to said that I was welcome to send the Kindle (which I spent 2 days setting up) back order one for the new price and would receive a full refund for the original device.
Trouble is, I wouldn't get my refund for a number of days and the new price is only available for a week, so I might end up temporarily seriously out of pocket.

What a bizarre policy.
Surely, it would be lot easier to simply put £20 back onto my original payment method?
It would certainly cost me a lot of time to de-register it, pack it up, send it back, wait for the new one.
I told him this, but he was unable to budge, so, in the end, I thought that it wasn't worth the hassle.

I will, of course, include this experience in my review, which, no doubt, they'll refuse to publish!

If you bought something from Amazon and the next day they raised the price by £20, would you be happy for Amazon to come after you for that additional £20?

SiliconChip

I got a voucher for the price difference when I bought a Firestick and the price dropped a few days later, although that was several years ago.

MattMattMattUK

These threads always stink of a huge sense of entitlement.

Manxman_in_exile

Not to mention a lack of topicality...