Working from home internet dropping

JJ_Egan

Yes depends upon the company .

Brother has new wifi stuff and mobile dongle + data supplied by his company .

username

It sounds like from what you describe that your friend has an ADSL line, hence the crummy upload of 1Mbps It might be fine for a single VOIP call and doing nothing else, but no doubt she is logged into something at the same time to access client data/records, such as remote desktop/citrix which consumes a lot of bandwidth as it streams what is on the desktop in the office to her computer at home.

Use wired rather than wireless so plug in via ethernet where you can as that will give a more consisent connection.
I would suggest if she can (and has the data package available) try using the wifi hotspot on the mobile phone, depending on the provider and performance where she is this could be an avenue to get more upload bandwidth.

Also check there is nothing else connected to the router at the time, as again that would be uploading or downloading and using up the available internet capacity. If there's other people on the network, kick 'em off during the day.

Some suggestions to chew on - but to give you an idea I am with Plusnet as an ISP and have a FTTC (fibre to the cabinet) connection - download speed ~60Mbps, upload a rock solid 20Mbps. I have an IP desk phone which I use a lot during the day and am connected to the office via a remote desktop and VPN and stream my work desktop to home, the PC is connected via network cable. No drop outs call and desktop wise.

mohammed1111

If it's ADSL, she's probably got the Sagemcom 2704N which is a very basic router. I've found switching to a BT Hub 4 or later improved things a little. The plusnet one hub is basically a rebadged BT Hub, but the BT Hub are easier to find and cheap on Facebook marketplace or Gumtree

SUPERGIRL2020

Thanks people!
 She has since left plusnet as they weren't very helpful and moved to sky but she still can't get fast broadband as she is in a block of flats on the ground floor

JJ_Egan

Might be worth checking out mobile network dongle for broadband .

matelodave

SUPERGIRL2020 said:

Thanks people!
 She has since left plusnet as they weren't very helpful and moved to sky but she still can't get fast broadband as she is in a block of flats on the ground floor

The fact that she lives in a block of flats or evne which floor she lives on probably doesn't have anything to do with it. Its the location and distance to the serving cabinet or exchange which is provided by openreach. All suppliers will be using the OR cabling back to the exchange it so it doesn't make any real differnce who she goes with.

The only suppliers who would be significantly different (and not necessarily better) would be either Virgin (if they have services in or to her location) or as JJ-E suggests a 4g using either her mobile phone or a dedicated 4g router but again speed and quality of service depend on what is achievable where she lives.

Of course the final solution is to move to somewhere with a better broadband service