Civil Enforcement Ltd Parking Charge at Ibis Hotel

Mr._Mime

I've received a Parking Charge Notice from Civil Enforcement Ltd for an incident back in July 2020.

I've just checked their parking signs via Streetview and the dropoff limit is 10 minutes free, otherwise £5 per hour. The car was there for 15 minutes according to their records.

Is there a limit to how long they leave it after the incident? Is this worth fighting?

Fruitcake

What happened when you complained to the hotel manager/CEO?

If the incident date was July and the NTK was only issued this month, then the keeper cannot be held liable.
Please confirm the dates, and that this is for the same event, and this is the first correspondence received.
The NTK wording also fails the requirements of the PoFA so that's a fail too.

Everything you need to know about beating these scammers is in the sticky thread for NEWBIES that was just underneath where you clicked on the  button. 

Send the appeal template in blue text from the NEWBIES from the keeper, and add a one liner that since the NTK was issued too late for the keeper to be held liable, they should cancel now or pursue only the driver, who will not be named.

Mr._Mime

Thanks Fruitcake. Will try giving them a call tomorrow as that would be easiest, if they'll do it.

This is definitely the first notice I've received, and the issue date is almost 4 months after the incident date.

Fruitcake

Mr._Mime said:

Thanks Fruitcake. Will try giving them a call tomorrow as that would be easiest, if they'll do it.

This is definitely the first notice I've received, and the issue date is almost 4 months after the incident date.

An easy win at PoPLA then. Complaints in writing via email are best. A 'phone call is not worth the paper upon which it is writ.

While you are here, would you mind updating your other thread please?

Redx

They have 6 months to obtain keeper details from the DVLA , to answer your question !

CEL do not comply with POFA so a keeper has no liability in law , the driver does , if revealed

A landowner cancellation is always best , plan A

Otherwise appeal as keeper using the blue text template from the newbies FAQ sticky thread near the top of the forum , do not miss the 28 day deadline for appealing

No blabbing about who was driving

Coupon-mad

Hilariously easy to win as long as you don't blab about being the driver, obviously. 

This is as per the NEWBIES thread. Nothing new. No need for a thread in fact, except we were quite amused to see the picture of a really old CEL PCN.  They must be struggling - couldn't happen to a nastier industry.  Most PPCs need to just fold anyway.

Zip2diskUK

Just briefly hopping onto this thread to check something. As a vehicle owner, I have an almost identical notice to this from the same place, incident date 23 July, letter to me as owner dated 12th Nov. The hotel in question is currently closed due to lockdown with no opening date on its site, but I suspect it wont be open until after Dec 2nd so I cant get the hotel owner to intervene. Within the hotel car park is an electric charge point, the driver of the vehicle was using that. Normally the driver would tell the hotel reception the vehicle reg and they would enter that onto a keypad in reception, that then makes the parking free, but on one occasion during lockdown1, the driver was told its ok, the cameras are "not working" or "not on at the moment" and the keypad where they normally enter vehicle regs was dark (not turned on). I suspect it was this date as there were 4 charging visits in July, and another 6 from August up to the current date.  So with that brief history of why the vehicle was there, do I skip the hotel / landowner intervention part as I cant get hold of them and go straight to the blue text template? Should I add into the template the use of the charging point or not, as the vehicle owner I also have a receipt with charge time which matches their 26 mins timing, or does that just confirm my vehicle was there which is just giving them a confirmation.

Thanks in advance

Coupon-mad

So with that brief history of why the vehicle was there, do I skip the hotel / landowner intervention part as I cant get hold of them and go straight to the blue text template?

Yes, and then it will be cancelled.  To make sure, remove the sentence about PDT machines and replace it with the observation that the NTK is non-POFA and sent far too late to hold you liable.

Should I add into the template the use of the charging point or not, as the vehicle owner I also have a receipt with charge time which matches their 26 mins timing,

You could, but ONLY if you don't imply the appellant was driving.  You don't actually need this, at all.

Mr._Mime

Thanks for the responses, this is now sorted via a quick call to the hotel. The receptionist immediately offered to contact Civil Enforcement and cancel the Notice without asking any details other than Ref and Date. They said I shouldn't have received it after all this time. I guess Civil Enforcement are clutching at straws and scraping their database for anything as lockdown squeezes their profits. Would be a shame if they went bust.

It was refreshing to speak to a business who understands that winding customers up with spurious 'fines' is perhaps not great for repeat trade.

beamerguy

Mr._Mime said:

Thanks for the responses, this is now sorted via a quick call to the hotel. The receptionist immediately offered to contact Civil Enforcement and cancel the Notice without asking any details other than Ref and Date. They said I shouldn't have received it after all this time. I guess Civil Enforcement are clutching at straws and scraping their database for anything as lockdown squeezes their profits. Would be a shame if they went bust.

It was refreshing to speak to a business who understands that winding customers up with spurious 'fines' is perhaps not great for repeat trade.

Well done, this is the first point of call to get it cancelled

CEL have a bad history, the hotel did not do it's checks before taking them on

Umkomaas

Mr._Mime said:

It was refreshing to speak to a business who understands that winding customers up with spurious 'fines' is perhaps not great for repeat trade.