Had a call from DWP but they aren't sure why I was contacted.

Johnm2019

Hi,

As title says, I was called Saturday but missed it. Left a note in my journal but not had a reply, I called up today and the lady said the person who called me left a note saying *Coronavirus Reg 3, no answer*

She had no idea what that meant and neither did her supervisors, I have done a quick google and on legislation.gov.uk it says the following-

Regulation 3 makes modifications to the amount of the standard allowance in universal credit in relation to the 2020-21 tax year. The temporary amounts will not apply for the purposes of calculating transitional protection in relation to a claimant who is moved to universal credit under Part 4 (managed migration) of the Universal Credit (Transitional Provisions) Regulations 2014 (S.I. 2014/1230).


Rang them back up and told them this but they still have no idea.  I lost my job 3 weeks ago and updated that on my account, just worried as we private rent and benefits is our only income currently.

Could anyone help at all please?

tomtom256

Is it a new claim as it may be a new claim call, does your journal/to-do list, show any booked/missed appointments?

Johnm2019

Our claim has been going since March, lost my job 3 weeks ago but spoke to someone last week about that. My next appointment is 26th november. Nothing in either list or journal

tomtom256

Hmm that is odd then. Reg 3 is what we put on certain things where we are following a new process, I would have expected a note to show what they where doing/why they where contacting you.

Johnm2019

Is anything to worry about Tom? Nothing has changed for us, I am applying for jobs etc. We private rent and have a little boy. So i am very worried they're going to stop payment or something like that, no idea of what it could be.

Johnm2019

Johnm2019 said:

Our claim has been going since March, lost my job 3 weeks ago but spoke to someone last week about that. My next appointment is 26th november. Nothing in either list or journal

tomtom256 said:

Is it a new claim as it may be a new claim call, does your journal/to-do list, show any booked/missed appointments?

I have a booked appointment for the 26th November?

tomtom256

I wouldn't worry too much, it may just have been to create some commitments if you are no longer employed.
If it was going to affect payments you would have a message or something in your to-do list advising to do x within so many days.

Johnm2019

Thank you, I am a big worrier and I have been stressing all day that they are going to close my claim, or that this months I will get 0. My assesment period is from the 27th of October to November 26th, and between those dates I am going to have 0 income so I'm hoping that means I will be entitled to the full amount which is about £1554, as we claim as a couple with a young child and private rent.  The fact I was told by the lady at DWP a note was left saying "Reg 3 coronavirus" perhaps it is something to do with the whole pandemic situation. Some forums have said it could just be DWP offering optional courses etc. Just no idea.

poppy12345

Johnm2019 said:

between those dates I am going to have 0 income

Did you receive any final earnings from working?

TheShape

tomtom256 said:

Hmm that is odd then. Reg 3 is what we put on certain things where we are following a new process, I would have expected a note to show what they where doing/why they where contacting you.

They almost certainly intended to put that note in the claim history rather than the journal.  Perhaps then forgot to leave a journal message.

There is a good chance with the call coming on a Saturday that someone was attempting to contact to put in place a Claimant Commitment.

TheShape

Johnm2019 said:

Johnm2019 said:

Our claim has been going since March, lost my job 3 weeks ago but spoke to someone last week about that. My next appointment is 26th november. Nothing in either list or journal

tomtom256 said:

Is it a new claim as it may be a new claim call, does your journal/to-do list, show any booked/missed appointments?

I have a booked appointment for the 26th November?

What's the title of the appointment in your to-do list?