Printing disconnects internet

J_B

Worked perfectly with old W10 laptop, but since I got a new laptop whenever I print to my wireless Canon MX495 it prints half a page and then takes us offline. WiFi icon in the notification turns to a globe and I have to reboot the router, laptop and printer to make it work. I can then print whatever I want till the next day.

All drivers seem up to date and device manager showing nothing.

Most bizarre - any suggestions?

neilmcl

Set up the printer to print wireless via Access mode, that way it sets up it's own wireless network and you don't require the router for it.

J_B

Thanks - how do I set about doing this .... ?

neilmcl

J_B said:

Thanks - how do I set about doing this .... ?

Follow the instructions in the user manual.

Biggus_Dickus

A whole host of up-to-date Canon s/w for your Pixma printer here:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&language=&os=windows%2010%20(64-bit)

There’s a specific ‘trouble-shooting’ download available as well;..maybe?? of help to you.

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&softwaredetailid=tcm:14-1439777&os=windows%2010%20%2864-bit%29&language=

 Latest Canon ink-jet Network tool. "With this software, you can install, view or configure the network settings of the printer that is connected through a network."

https://www.canon.co.uk/support/consumer_products/software/ij-network-tool.html?language=en&os=windows%2010%20(64-bit)&productid=tcm:14-1231527

 

 

 

 

J_B

Many thanks

Biggus_Dickus said:

A whole host of up-to-date Canon s/w for your Pixma printer here:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&language=&os=windows%2010%20(64-bit)

I already have that

There’s a specific ‘trouble-shooting’ download available as well;..maybe?? of help to you.

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&softwaredetailid=tcm:14-1439777&os=windows%2010%20%2864-bit%29&language=

Downloading now ....

 Latest Canon ink-jet Network tool. "With this software, you can install, view or configure the network settings of the printer that is connected through a network."

https://www.canon.co.uk/support/consumer_products/software/ij-network-tool.html?language=en&os=windows%2010%20(64-bit)&productid=tcm:14-1231527

 Sadly not compatible with my printer 

tencharacters

grumpycrab

neilmcl said:

Set up the printer to print wireless via Access mode

How did you get on with this?  I hate printers but 9x out of 10 its either
1. router issue (especially BT routers) - restart usually fixes, or
2.  multiple wifi networks (switch off any wifi boosters or mesh stuff UNLESS latter is the only wifi network.)
3.  printer is not new - do  a factory reset.

Biggus_Dickus

J_B said:

Many thanks

Biggus_Dickus said:

A whole host of up-to-date Canon s/w for your Pixma printer here:

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&language=&os=windows%2010%20(64-bit)

I already have that

There’s a specific ‘trouble-shooting’ download available as well;..maybe?? of help to you.

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx495.html?type=download&softwaredetailid=tcm:14-1439777&os=windows%2010%20%2864-bit%29&language=

Downloading now ....

 Latest Canon ink-jet Network tool. "With this software, you can install, view or configure the network settings of the printer that is connected through a network."

https://www.canon.co.uk/support/consumer_products/software/ij-network-tool.html?language=en&os=windows%2010%20(64-bit)&productid=tcm:14-1231527

 Sadly not compatible with my printer 

tencharacters

That's a pity.

I use the Canon InkJet Network tool (Win10-64bit) for my Canon Pixma ip7250 printer and I found it invaluable when I set the printer up. It’s only just over a year since I downloaded the ‘Network Tool’  but it appears they’ve now withdrawn support for the ‘Network Tool’ for my printer,...and indeed yours.

There doesn’t seem to be an online alternative either.

J_B

neilmcl said:

J_B said:

Thanks - how do I set about doing this .... ?

Follow the instructions in the user manual.

Downloaded the user manual, it's only 1004 pages

I've set it up as <<connection without using wireless router (Windows XP) >> and I have connected my PC to the printer successfully but sadly, it disconnects the internet. I was trying to print a page from Google maps, so had to load the page, then disconnect internet/connect printer to get it to print, which was a bit complex when it just used to work seamlessly on the old PC!

Thoughts?

grumpycrab

J_B said:

Downloaded the user manual, it's only 1004 pages  

Just as well you cannot print then :-)  You have found the down-side of Access mode.

Biggus_Dickus

Canon Print App  ???