No right to cancel internet order

Manxman_in_exile

If the velcro isn't strong enough (and surely it is?!) you could try digging out a couple of old Yellow Pages...

https://www.youtube.com/watch?v=jSu0Tvlm6LY

Grumpy_chap

Ellie098765 said:

I placed an order with Waggytailsshop.com. I realised the item wasn't suitable.
I contacted them the same afternoon and asked to cancel and told there is no right to cancel an order.
Their policy seems at odds with statutory consumer rights. 

Have you received the item yet?
You may have a right of return once the item is received rather than a right to cancel before receipt.
This may seem daft, but even some of the largest internet retailers only have a small window when an order can be cancelled once it is placed and then show something to the effect of "This order has now been picked and cannot be cancelled".  In that event, you need to wait for the order to be completed (delivered) and then return for refund under distance selling.

Were_Doomed

IvanOpinion said:

The ones shown in the OP is very similar to what we have for one of our dogs and is very good.

Unless I've gone blind ... there aren't any shown in the OP?

DiddyDavies

Grumpy_chap said:

Have you received the item yet?
You may have a right of return once the item is received rather than a right to cancel before receipt.
This may seem daft, but even some of the largest internet retailers only have a small window when an order can be cancelled once it is placed and then show something to the effect of "This order has now been picked and cannot be cancelled".  In that event, you need to wait for the order to be completed (delivered) and then return for refund under distance selling.

But that's not what the legislation states and a retailer's own T&C's can't over ride your statutory rights.
Provided that the right of cancellation IAW with the CCR's applies, the regulations state that the period of cancellation begins when the contract is entered into and ends 14 days after the goods have been delivered.

29.—(1) The consumer may cancel a distance or off-premises contract at any time in the cancellation period without giving any reason

(2) The cancellation period begins when the contract is entered into and ends in accordance with regulation 30 or 31.

IvanOpinion

Were_Doomed said:

IvanOpinion said:

The ones shown in the OP is very similar to what we have for one of our dogs and is very good.

Unless I've gone blind ... there aren't any shown in the OP?

I went to the URL listed ... not my best use of english

mattyprice4004

CardinalWolsey said:

I think its a UK company when you look at the shipping times. Fastest despatch is to the UK. The site is appallingly written though, but the trading company doesn't change based upon location (I've VPN'ed around the different countries they support).
However, back to the OP's question regarding cancellation. What product did you order? Did you order a personalised no-pull dog harness? If so, you do not have the automatic right to cancellation as it is a customised product (where you are entering the specifics of customisation - name and/or phone number - and not just selecting from options).
If you didn't order a customised product, then you would have 14 days to return the product after receipt. Their T&C's cannot change that.

UK shipping time shows as 15-20 days here - looks suspiciously like it's coming from abroad...

DiddyDavies

One thing I often do when buying from unknown companies is to check on the reviews on the website.
In this case, there is one on the homepage:

"My Yorkie loves it! Fits perfect and I am really happy with the product! I feel so much happier with my Yorkie wearing the harness, I always know he's going to be safe!"

★★★★★

Sarah, London

Sarah certainly gets about a bit. If you go to this website:
http://www.findglocal.com/GB/Doncaster/106037120800359/Pooch-Central
There is a link to Waggy Tails and also a customer review:

"My Yorkie loves it! Fits perfect and I am really happy with the product! I feel so much happier with my Yorkie wearing the harness, I always know he's going to be safe!" - Sarah, Idaho.

And here's "Sarah" again in one of her many internet appearances:
https://www.pinterest.ch/pin/70437482547836/?autologin=true&amp_client_id=CLIENT_ID(_)&mweb_unauth_id={{default.session}}&from_amp_pin_page=true

MiserlyMartin

unholyangel said:

born_again said:

That type of harness is available under many different brands. (check Amazon)
The Velcro is very good and does not come apart. We have 2 for our dogs & they both pull enough to pull you over if not careful.
Biggest issue is there is no such thing as a NO pull harness that stops a dog from pulling. Even choke chains still let a dog pull, till it can't breath anymore....

Oh and the personalised name tags are just attached by Velcro. Again check Amazon and other co's where you can buy any name etc you want on them.

Have you tried a halti head harness? Sure the dog can try and pull you still, but it just leads to them being turned around. It's worked well for a few dogs I know - huskies, a rottweiler and a golden retriever. 

Halti's do work very well. On a crazy Springer Spaniel, it never even dared pull and walked to heel perfectly when wearing it. Crazy dog without and would try choking itself to death on a choke chain.