My bank has failed to execute my monthly stocks DD

Alexland

Most online user interfaces will tell you the fund unit price it traded at at eg £1.10 and the unit price on the day it should have traded eg £1.05. This will enable you to calculate how many less fund units your regular contribution purchased. You then multiply the difference in unit volumes by the later price to see how much you are asking to be compensated for.

eskbanker

billy-the-kid_3 said:
My thinking was that if a DD is setup that's a contract and if you don't fulfill a contract usually there's penalties.

No, it's not a contract in its own right - you have a contract with your S&S ISA provider and one of the services provided under that contract is the collection of DDs.  Even if it was a contract, there's no automatic penalty provision, and in this case reimbursement of quantified losses would be an appropriate remedy.

billy-the-kid_3 said:
I'm not the usual complaining type but have complained once before when my card was wrongly stopped and couldn't use it for several days. All I got then was £30. 

That will have been a token gesture reflecting some inconvenience, rather than a contractual right to compensation.  If they make good any investment losses you've suffered then it would be hard to argue that you've suffered much else on this occasion.

billy-the-kid_3 said:

I'm no expert with regards stocks and shares so I guess all I'm thinking of doing is taking a screenshot of the online investment hub on the date DD should have been taken out in October and on 16th November another screenshot and see if I've lost out.
Would the hub give me enough detail to work this out?
As it's an asset management worldwide fund I never actually know what shares I physically buy/sell.

You must have some way of monitoring how your investments are performing, so should know what detail is shown!  Depending on what you invest in and by how much that will have moved between your original date and 16th November, your £500 could have turned into £450 or £550, or potentially even beyond that range, but your claim is unlikely to be a life-changing amount....

masonic

billy-the-kid_3 said:

I'm no expert with regards stocks and shares so I guess all I'm thinking of doing is taking a screenshot of the online investment hub on the date DD should have been taken out in October and on 16th November another screenshot and see if I've lost out.
Would the hub give me enough detail to work this out?
As it's an asset management worldwide fund I never actually know what shares I physically buy/sell.

Strictly you will need a screenshot the day after the money would normally have been invested (which might differ from the date the DD normally arrives), showing the unit price of the fund. That will give you the valuation point that will determine the price you would have paid. Or you may be able to look at the unit price history of the fund via a performance chart to obtain this information (in that case it would be the price on the day the money would normally have been invested).

billy-the-kid_3

Thanks for your advice people it's very much appreciated. Tbh I don't keep as much an eye on my s&s as much as I maybe should. I'm pretty certain the online investment hub does not show you unit prices just the amount in value the investment is as a whole on any given day.
Anyways once again thanks for giving me your time folks. 👍

Alexland

billy-the-kid_3 said:

I'm pretty certain the online investment hub does not show you unit prices just the amount in value the investment is as a whole on any given day.

That would be very poor indeed. If so consider changing to somewhere that offers better features and probably lower charges. As you get older it becomes increasingly important to have a good understanding of your investments.