An alternative to BT for Telephone and Internet?

JJ_Egan

One have facts as to other ISP costs and knowing what you actually want .

Two bluff them .

Three say sorry not good enough i will consider my options and wait for call back .

Always be nice to the person on the other end .

Farway

macman said:

Farway said:

As all above, I've used both Plusnet & Now and found them fault free for my minimal non gaming needs.

Currently & just renewed Now BB, LL & Anytime calls for £21.99 pm 12 month contract

OP, you may care to check John Lewis, it is  re badged Plusnet but has JL customer services not PN, also comes with a JL cash voucher which may be handy if you're a W8rsoe shopper

Can I ask if that is fibre BB, and if that was offered, or you negotiated it? My contract is coming up for renewal, am currently paying £30 for line, fibre BB and Anytime calls. They've very kindly offered me a deal at £38 (that's a fiver off the rack rate of £43: I don't think so!
I have for many years negotiated Sky down annually, but am on first year with Now. Is it the same process basically?

Not fibre, it was offered more or less instantly once I said wanted to renew and were there any offers available?

I already knew that £21.99 was on offer to others before I asked the question so in a way I already knew the answer but left them the opportunity to volunteer it

I never bothered to haggle as it is only £4 pm above what was already paying and for that sum CBA to try & change ISP

kah22

Neil_Jones said:

Before you shift away from BT check if you're eligible for BT Basic - you need to be receiving certain benefits, and if you can get this you'll get the best deal across the market for line rental and internet - being a social tariff nobody else can touch it price wise and you can only get it through BT.

Neil tell me more about BT Basic, I never heard of it before. I’m 72 and on pension credit. I’m just out of contract.

Kevin

macman

Google is your friend:
https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-needs/how-do-i-find-out-more-about-bt-basic-