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[Deleted User]

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SaverRate

Put in an official complaint and go from there

AskAsk

the SSE gas engineer would have been gas safe registered.  he should not have installed it incorrectly.  if he has done a job that is not in accordance with gas safe rules then you can report him.

as said above, start a complaint to SSE, but you may find it is difficult to get anything out of these big organisations.

[Deleted User]

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AskAsk

gas safe will make them put it right if it has not been done to the required gas Safe standards.  as to whether it is a boiler that should do what you want, gas Safe won't be able to deal with that, so you have to rely on SSE complaints.  there is no ombudsman as it is not energy but consumer.  SSE may have contracted out the job to the local trades people rather than employed them themselves?  were they in sse van and had sse uniform?

Alanp

Report them to RHIDDOR

Alanp

Sorry, that should be..RIDDOR

Emmia

RiDDOR isn't an organisation, it stands for the Reporting of Injuries, Diseases and Dangerous Occurrence Regulations - a report which would go to the Health and Safety Executive.
https://www.hse.gov.uk/riddor/

I'm pretty sure it's not applicable though as this is presumably a private home with residents (e.g. the OP), rather than a workplace with employees.

[Deleted User]

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Alanp

When I used to do my gas course, it was often mentioned that riddor could and has been used for reporting unsafe situations 

AskAsk

[DELETED USER] said:

AskAsk said:

gas safe will make them put it right if it has not been done to the required gas Safe standards.  as to whether it is a boiler that should do what you want, gas Safe won't be able to deal with that, so you have to rely on SSE complaints.  there is no ombudsman as it is not energy but consumer.  SSE may have contracted out the job to the local trades people rather than employed them themselves?  were they in sse van and had sse uniform?

Yes, multiple contractors, not in SSE vans. Going to call them in a minute and start the complaints process. Will explain what we want. They are going to have to pay for a new ceiling now because they caused the leak.

I'm going to suggest to them that they refund us because we have no faith in their ability to rectify this problem, having tried several times and still failed, and seeing as their contractors have failed to even meet the minimum safety standard. The quote we have for ripping it out and replacing with a combi boiler is actually less than what they charged for their botched job, and comes with a better warranty.

this is why i prefer british gas as they use their own employees who have been trained by them.  contractors for SSE would have been vetted but doesn't sound like they have been vetted well enough.

i find with complaints, always best to put it in writing so you can state clearly the event timeline, the issues that occured and any communication you have had with them, so they can see the timeline of events and all that took place.  this is difficult to explain clearly over the phone and the phone operator is not going to be the person dealing with the complaint, so ask for an email address or postal address where you can send the complaint to.

any damage to your property from the water leak can be claimed under your buildings insurance.  it may be from plumbing pipes rather than central heating pipes or it may be from old central heating pipes that they did not work on, but got disturbed from the job without them being aware of it.