Brittania hotels refund issue

[Deleted User]

If she was due to be there (wherever it was) at end of March then every likelihood the hotel was “closed” except maybe for critical workers.   She should indeed be eligible for a full refund.  Getting it is another matter.   I take it she didn’t pay by credit card?  And probably not got insurance cover so she will have to keep at them.  If they ignore going the legal route may be remaining option but whether the amount spent would warrant the hassle?    Was she offered a credit voucher at all?  

Aranyani

ToxicWomble said:

Sounds like @comeandgo probably has more info and facts than the press who are just looking at headlines

I think I will trust the BBC over some random username on an anonymous forum.

bradders1983

Aranyani said:

ToxicWomble said:

Sounds like @comeandgo probably has more info and facts than the press who are just looking at headlines

I think I will trust the BBC over some random username on an anonymous forum.

Indeed. They were shutting the hotel due to Covid and decided to shove a load of staff on the street at short notice. Details were in the local press.