New boiler

PawelK

btr30 said:

Was talking with my neighbour at the weekend, who recently had a boiler replacement done by BG. Original job was to replace existing Ideal Standard Concorde (correded flue and obsolete parts) with System Boiler (heat only) in the kitchen. However, when installer came to do work he discovered that boiler would not fit in the space of the existing boiler. This led to works being re-evaluated and they ended up with Combi boiler in the attack, Hive controls,, hot water cylinder removed, cold water storage tank disconnected, all for original quoted price.
(Not sure why they didn't just fit system boiler in attic instead?, but that is their story).
All well and good until later that night when water starts to drip through living room ceiling. Called BG who attended quickly and found that WC ballcock was unable to hold now mains pressure cold water and a fault with original overflow installation resulted in water escape. Now transpires that bathroom flooring has all been saturated too and tiles have lifted meaning new floor and tiles required.
To be fair to BG they are carrying out all repairs at no cost to the customer, effectively admitting that they had not checked suitability for converting system onto mains water pressure.
Mistakes happen but at least they are prepared to put it all right,

To be honest I am surprised even by that. Pretty much every engineer I had over to do the quote was measuring my old boiler to ensure the new combi would fit. I would assume BG would do that without thinking rather than discovering on the day that it doesn't fit. But I have to give it to them, their price quote for me was also fixed even though it was 50% higher than all others I got. 😂

btr30

PawelK said:

btr30 said:

Was talking with my neighbour at the weekend, who recently had a boiler replacement done by BG. Original job was to replace existing Ideal Standard Concorde (correded flue and obsolete parts) with System Boiler (heat only) in the kitchen. However, when installer came to do work he discovered that boiler would not fit in the space of the existing boiler. This led to works being re-evaluated and they ended up with Combi boiler in the attack, Hive controls,, hot water cylinder removed, cold water storage tank disconnected, all for original quoted price.
(Not sure why they didn't just fit system boiler in attic instead?, but that is their story).
All well and good until later that night when water starts to drip through living room ceiling. Called BG who attended quickly and found that WC ballcock was unable to hold now mains pressure cold water and a fault with original overflow installation resulted in water escape. Now transpires that bathroom flooring has all been saturated too and tiles have lifted meaning new floor and tiles required.
To be fair to BG they are carrying out all repairs at no cost to the customer, effectively admitting that they had not checked suitability for converting system onto mains water pressure.
Mistakes happen but at least they are prepared to put it all right,

To be honest I am surprised even by that. Pretty much every engineer I had over to do the quote was measuring my old boiler to ensure the new combi would fit. I would assume BG would do that without thinking rather than discovering on the day that it doesn't fit. But I have to give it to them, their price quote for me was also fixed even though it was 50% higher than all others I got. 😂

As I understand the estimator did not visit "due to Covid" and sizing was taken from photographs supplied by neighbor.
Obviously a basic flaw in procedures.

barbedhook

I had a new combi fitted last year it took one man less than 5hours to complete it included a system flush a water softener and a magna filter then at 3pm an electrician came to wire the thermostat it was done by eon the fitter said he sometimes does 2 a day

PawelK

barbedhook said:

I had a new combi fitted last year it took one man less than 5hours to complete it included a system flush a water softener and a magna filter then at 3pm an electrician came to wire the thermostat it was done by eon the fitter said he sometimes does 2 a day

Hopefully mine will take the same or even less as I want wireless thermostat. Just asked my best quote if he can recalculate the price as he included TRVs supply and installation but my radiators already have those. Asked him also if power flush would be better than chemical one and of he can do it and if it's much more expensive. 
I also hope not much preparation is required as one of the radiators is behind the sofa which would be very difficult to move away.