Advice needed for a fitted kitchen with many defects and issues

richardc1983

Jumblebumble said:

My take  on this , disagreeing with dreamypuma
Your problem is that that screenshot may be  an invoice and a quote , possibly invoicing for £5842.79 but clearly quoting by using the word approx £4780.00 as an optional extra
So I think I am correct in saying  you have no invoice for the £4780.00 because you  effectively declined their quote and instead  paid a third party albeit suggested by them.
You are going to struggle with this I fear.
I think to be certain we need to see the final invoice 28229 which must not contain the word approx as including this will not amuse HMRC 
It seems improbable that JCT will get you to do a cash job with the fitter and then be liable to the tax and VAT to HMRC themselves by virtue of issuing an invoice that includes this.

Invoice 28229 was the deposit ammount so then they issued this to show it had been paid. 

richardc1983

Ah ok, hence why they are not bothered that we are going the credit card route. 

richardc1983

Evening,

Just an update, we've provided a report with quote to the credit card company section 75 team. Cost to rectify approx £6300, and cost to fully replace and start a new would be about £11000. They credit company suggested we  get a cost to start again in case that is the preferred route for us and would mean it would have a full warranty etc. I spoke to someone last week at the section 75 team and they said sometimes depending on the amount they may take the retailer to court to claim costs back. 

I also managed to search through my bank statements and found all the cash transfers that we made to the fitter that are clearly identifiable, I was unsure if I had paid physical cash which would be difficult to trace but it's all accounted for. I wonder if the fitter is paying tax on this cash?!

Today I received an email saying if you receive unsatisfactory goods or services costing over £100, but not over £30,000 for a single item and you paid for them directly using credit provided under this agreement, you may have the right to make a claim against the supplier, card provider, or both. They say they have referred our claim to their Legal Department for advice. This is naturally worrying but I'm reassured that this is all part of the process. 

If you know what they may be happening in the background please let me know. 

Thank you