Section 75 advice needed for a fitted kitchen with many defects and issues

born_again

richardc1983 said:

Yes I've researched it before and believe that we have a solid case and claim. Just confused as to why they are taking legal advice. 

They are not taking legal advice in the way you are thinking. Above a certain value will go to their (legal team) S75 guys who have the power to approve the pay out.
They are just looking to see if what they have offered full refit is going to be OK rather than the cheaper quick fix.

richardc1983

Fingers crossed they sort this out for us, they haven't offered anything at the moment. 

richardc1983

Just an update. Had a call today from a very unhelpful section 75  case handler. They have said that we do not have a valid claim as it is two separate contracts with two companies as we paid for the fitting by bank transfer even though creative supplied the fitter. Not sure how they work this out as we went to Creative for the full package which included design, supply and install.

When I asked have they checked the website to show how they are selling these kitchens as the full package and that they arrange all the install as part of the package we were getting, he said he had not read that piece of evidence. 

I don't think the Halifax have considered the evidence at all and just said that in one of the emails Creative were only acting as mediator.

Going to have to take this to the financial ombudsman now as the kitchen is not fit for purpose and what we have been left with is not the quality we were promised and sold. 

richardc1983

Just an update. Had a call today from a very unhelpful section 75  case handler. They have said that we do not have a valid claim as it is two separate contracts with two companies as we paid for the fitting by bank transfer even though creative supplied the fitter. Not sure how they work this out as we went to Creative for the full package which included design, supply and install. 

When I asked have they checked the website to show how they are selling these kitchens as the full package and that they arrange all the install as part of the package we were getting, he said he had not read that piece of evidence. 

I don't think the Halifax have considered the evidence at all and just said that in one of the emails Creative were only acting as mediator.

Going to have to take this to the financial ombudsman now as the kitchen is not fit for purpose and what we have been left with is not the quality we were promised and sold. 

Lemonyem

Hello Richard, what happened with this in the end? I'm in a similar position to you and am now considering making a section 75 as getting no where with my furniture company.

[Deleted User]

Better to start your own thread, with some appropriate details.

richardc1983

Lemonyem said:

Hello Richard, what happened with this in the end? I'm in a similar position to you and am now considering making a section 75 as getting no where with my furniture company.

Hey, deffo pursue it, be as detailed as you can be, get an independent report done showing the defects/issues, you can claim back for the cost of this also.

We got our full costs reimbursed and had the kitchen redone, we donated the cabinets that were ok to someone in need so they were not skipped. The kitchen company felt it better to rip out and start again.