Given wrong type of IPad

Manxman_in_exile

Isn't there a serial number on the box it came in?

I don't buy much stuff over the internet myself, but I'd be amazed if Curry's/PC World didn't have a system that would link order number to the serial number of an item in stock to a dispatch/delivery note in the box.  If Curry's/PC World don't have a system like that then they leave themsleves open to false claims from consumers that they sent the wrong item.  How is the consumer (or Curry's themselves!) able to check the correct item has been sent to fulfil the order?

OP - are you sure you can't link what you thought you were buying to the order that was generated, to the delivery box that the iPhone arrived in, to the invoice information in the delivery box, to the iPhone box itself, and the iPhone itself?  No mention anywhere of serial numbers, version numbers, model numbers?

Were_Doomed

iPad vs iPad Air ...not an iPhone. But otherwise correct.  

Grumpy_chap

"A few months ago" the OP ordered an "A"
The OP now claims to have received a cheaper "B" instead of the "A" that was ordered.
This was not noticed for "a few months".  That time delay rather undermines the OP case. 
The differences between the expensive "A" and the cheaper "B" are not just internal technical changes, but are visible externally with clear identification differences that do not take an expert to spot.  It is also reasonable to assume that the OP had assessed these differences before deciding that the expensive "A" was the correct item to buy rather than saving money and having the cheaper "B".
It seems unlikely that the OP now has any chance of getting any redress.

The OP may be interested in the Curry's website, which says under "Returns and Refunds":  

What is the reason for your return?

Unwanted product

Faulty product

Damaged or incorrect product

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

You can arrange free product collection and refund, or an exchange or repair, by contacting our UK contact centre.

It is difficult to see that "a few months" matches with Curry's requirement to contact them as soon as you can for incorrect product delivered.  Obviously, if the OP can put forward a plausible reason why "a few months" aligns with "as soon as you can", there may be a chance.

stragglebod

Grumpy_chap said:

"A few months ago" the OP ordered an "A"
The OP now claims to have received a cheaper "B" instead of the "A" that was ordered.
This was not noticed for "a few months".  That time delay rather undermines the OP case. 
The differences between the expensive "A" and the cheaper "B" are not just internal technical changes, but are visible externally with clear identification differences that do not take an expert to spot.  It is also reasonable to assume that the OP had assessed these differences before deciding that the expensive "A" was the correct item to buy rather than saving money and having the cheaper "B".
It seems unlikely that the OP now has any chance of getting any redress.

The OP may be interested in the Curry's website, which says under "Returns and Refunds":  

What is the reason for your return?

Unwanted product

Faulty product

Damaged or incorrect product

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you.

You can arrange free product collection and refund, or an exchange or repair, by contacting our UK contact centre.

It is difficult to see that "a few months" matches with Curry's requirement to contact them as soon as you can for incorrect product delivered.  Obviously, if the OP can put forward a plausible reason why "a few months" aligns with "as soon as you can", there may be a chance.

Curry's  don't say that is a requirement - and for good reason, because such a 'requirement' would be irrelevant and probably unlawful - what matters is whether or not the OP can demonstrate on the balance of probabilities (because that is the test the judge will apply if it goes to court) that the wrong thing was sent.

Grumpy_chap

Sorry stragglebod, which part are you saying "Curry's don't say that is a requirement"?

Manxman_in_exile

I think they are referring to the bit in your previous post:  "It is difficult to see that "a few months" matches with Curry's requirement to contact them as soon as you can for incorrect product delivered".  I think the suggestions are:  (1) as the website doesn't say requirement and also says "please", it's more of a request from curry's rather than a "requirement", and (2) if Curry's have sent the wrong thing, their "requirement" is of no effect.

I don't want to put words into the OP's mouth, but as it was bought as a gift and as they are in a state of self-confessed ignorance of all things technical, they will no doubt argue that they didn't want to open it immediately to check it and/or they didn't know what to check anyway, and/or that they complained to Curry's as soon as they realised.

I'm sure we can all agree that a few months down the line it will be difficult for the OP to establish the wrong item was sent.  But if they have sent the wrong thing, Curry's are in no position to "require" what you suggest they are.

Manxman_in_exile

Were_Doomed said:

iPad vs iPad Air ...not an iPhone. But otherwise correct.  

See?  Proves my point.  I obviously wouldn't know if the wrong thing had been sent because I know absolutely nothing about iThings or iWhatsits.

Thats why I always double-check what I think I've bought against the order... against what is actually delivered... invoice... serial numbers... blah blah.

Mind you, if I'd just spent £500 on a bit of kit I didn't understand, the first thing I'd do is open it and check it even if it was intended to be a gift for somebody else several months hence.

Grumpy_chap

Manxman_in_exile said:

See?  Proves my point.  I obviously wouldn't know if the wrong thing had been sent because I know absolutely nothing about iThings or iWhatsits.

I was down to calling them expensive "A" versus cheap "B".
Either way, if I had sold someone an expensive "A" and "a few months later" the purchaser came back suggesting I actually delivered them a cheap "B", I would really rather suspect something underhand.  

Whether Currys can require to be contacted about incorrect product as soon as the purchaser can, I think any reasonable interpretation would be that only realising it is the wrong thing after "a few months" is not reasonable for the vendor to just roll over and agree but the onus of proof is on the purchaser.  This is particularly so when the two products are visually different.  I could see that the delay in noticing may be more understandable if it was, say, the WIFI version of an ipad versus the WIFI + GSM version, where the difference is far more subtle.