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Any success with ADR on a technical issue?
ColinD1
Posts: 122 Forumite
I have had an ongoing problem with my landline after switching provider.
This is a technical problem that has morphed into a problem with the complaint handling process.
However has anyone had any success with an ADR (in my case CISAS/CEDR) helping with a technical issue?
My experience with my original supplier and CISAS was a stitch up. When I requested an explanation, Manual Error was considered sufficient to cover a problem that had persisted since February. The apology was a standard PDF not even signed and the reassurance that they would avoid it happen again was similar. I'm other words they had not done not performed an investigation.To add insult to injury although they did clear the charges post switching, but then pursued me for a late payment fee.
I think they only understand money.
This is a technical problem that has morphed into a problem with the complaint handling process.
However has anyone had any success with an ADR (in my case CISAS/CEDR) helping with a technical issue?
My experience with my original supplier and CISAS was a stitch up. When I requested an explanation, Manual Error was considered sufficient to cover a problem that had persisted since February. The apology was a standard PDF not even signed and the reassurance that they would avoid it happen again was similar. I'm other words they had not done not performed an investigation.To add insult to injury although they did clear the charges post switching, but then pursued me for a late payment fee.
I think they only understand money.
0
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