Very bad back pains after sleeping on a Tempur Cooltouch Sensation Elite 25 K Mattress, Help Needed!

Rea_44

Hello,

Bit of a long story but it started on Boxing Day 2018, I went into Dreams bed store to get a new mattress after my cat had a problem and went to the toilet on my then mattress and as that mattress was over 8 years old I knew I needed to buy a new one so it was the perfect time to do so.

I went in and told the sales man that what happened to my old mattress and that I needed a new one that would be suitable for me because I have 2 forms of arthritis and fibromyalgia which effects my whole body, so I needed a mattress that would not make these conditions any worse and would help them.

He said that the Tempur Mattress range would be the best for me and the Tempur Cooltouch Sensation Elite 25 K Mattress would be the best one and if I take out the Bed Cover Primary Insurance which would cover the life of the mattress and would cover any accidents my pets would have in the future on the mattress.

And he told me this mattress would last me the rest of my life so the cost of it would be cheaper then having to buy a new mattress every 8 years, So thinking it was the best mattress for my health needs and the fact it would be covered if my cat had another accident on it, I went ahead with it and set up a monthly payment plan to pay for it as it was £1,953 and I did not have that kind of money as due to my health I cannot work.

The mattress came the 3rd week of January 2019 and I thought I had 90 days to try it out to see if it was ok for me.

The first week using it I woke up with a bad back every time, but I thought it was just my body getting use to it.

This went on every night so after two weeks every other night I slept on my sofa as the pain was too much for me, I phoned them up and told them what was happening and I was told I really need to sleep on it for two months to let my body get use to it, I did this and on day 68 I phoned them up to say it’s no good I’m waking up with bad back pains every morning and I wanted to return it, I was then told I did not have 90 days but only 45 days to return it in, I was sure it was 90 days but they told me no their time frame is not like everyone else and it’s only 45, I told them the trouble and pain I was having and was told sorry theirs nothing they can do.

The mattress cost me just under £2000 and I was in a payment plan to pay every month for it, so since then to now, I’ve only slept in it about 80 times because the pain I wake up in just puts me off sleeping in it.

I’ve been sleeping on my reclining sofa and now because I’m sleeping in the same reclining seat, I’m wearing out the sofa now and will need to buy a new sofa soon.

I cannot afford to get rid of the mattress because I’m still paying for it every month and £1,953 is a lot of money, so sleeping on my sofa has been my only option.

But I do try every now and then to sleep in my bed but if I sleep more then 3 hrs in it, the back pain kicks in, the pain lasts hours as well to go away, so I end up back on my sofa.

I feel very let down and really do not know what to do now, as I’m wearing out my sofa, can’t sleep on my mattress and don’t have the money for a new mattress or sofa now as I’m still paying for the mattress each month.

Oh and also reading the cover I took out any accidents my cats have and some other issues I may have with it are only covered for the first 60 months (5 years) of the life of the mattress so it’s not even covered for the whole life of the mattress now which I thought it was.

The salesman assured me that this would be the most suitable mattress for my health conditions and now I know it’s not and I really don’t know what to do anymore so any help would be appreciated with this please.

Thanks in advance.

JJ_Egan

See your identical post .

Rea_44

I am not sure how to delete the other post, as it’s this thread I think it should be in.
as I said in my other post,
The salesman misled me on this mattress telling me it was the right one for my health needs.
I forgot to put in my post that since I’ve had the bad pains I’ve googled the mattress and this is a very common problem with a lot of people getting a bad back after sleeping on this mattress and some of these people have no health issues before.
i need help into what can I do now, I can’t sell it as theirs no way I would get back my money for it or even a 1/4 of what I’ve paid and I can’t buy a new one as I’m still paying for this one!
so if anyone has any advice on what I can do next, it would be great and much appreciated .
Thanks

Zellah

Tempur seem to have a 100 night mattress trial, not 45. But as you're well beyond the 100 days, not sure if they're obliged to take the mattress back and refund you. You may have to put this down to a very expensive lesson learnt. Argos do cheap own brand mattresses and they allow you to exchange any mattress within the first 100 days if not happy. 
https://uk.tempur.com/100-night-trial.html

Spoonie_Turtle

I haven't looked to see where your identical thread is but this sounds like a consumer rights issue. It is affecting your health but you seem to be asking what you can do in terms of your contract with the shop, which isn't really in the scope of this part of the forum.

(If you were asking for mattress recommendations/things to consider based on your health, then that would be different and this would indeed seem to be a good place to do so.)

Rea_44

Hi, 
it’s kind of both I want help with the mattress issue and I need help with the health Issue.
does anyone have one of these mattresses and get bad backs from them and have found a way to help them try and sleep on it without getting the back issues?
and for the person who said about the 100 days at the time when I got the mattress Dreams only had it on a 45 day trail I wish it was 100 or I could of taken it back as I was within the 100 days when I phoned up about it. 😞

Zellah

Maybe try a mattress topper such as this? Cheaper than buying a new mattress:
https://www.amazon.co.uk/MASVIS-Quilted-Mattress-Topper-Pocket/dp/B07JN1ZYYL/ref=sr_1_6?crid=1KMURWDAGKC3T&dchild=1&keywords=mattress+toppers+double&qid=1604306367&sprefix=mattress+topper,aps,187&sr=8-6&th=1

JJ_Egan

OP post in consumer rights /

https://forums.moneysavingexpert.com/discussion/6208832/tempur-sensation-elite-mattress-gives-me-very-bad-back-pain-every-time-i-sleep-in-it-miss#latest

Aranyani

I think you might have been expecting too much of the mattress salesperson.  They aren't trained in any health issues, they can't really be expected to know about your health conditions.  Also, the 'right' mattress is very subjective, there is no one mattress that is the 'best' for arthritis or fibromyalgia, other people with the same conditions may have found that mattress perfect for them. 

mjmal51

I did buy a Tempur mattress 10 years ago. after 3 years my back went into spasm every day as soon as I got out of bed. I think that overnight body heat causes the material to go soft and you are left sleeping in a bit of a hollow. Tried the cheap bed in the spare room and I was fine! Had to dispose of the Tempur matress and then educated myself on mattresses using this website,

https://johnryanbydesign.co.uk/understanding-beds/

It took time to acqiure some knowledge but then felt far better qualified than any salesman in one the the big bed showrooms.

I ended up buying one of the top of range beds (pocket springs and the best fillings) from JR, never looked back. Sleep very well with no back problem. For me Tempur was a expensive mistake.

Competsoph

You need to see a physiotherapist not a young, part time mattress salesman I’m afraid.