Halifax addressing error

TEC63

I have been with the halifax for 15 years and have lived in this house on my own for 15 years.  In June my ex husband and I cashed in a policy with Scottish Widows he changed the address with Scottish Widows to his home address, which we have never lived at together either.  I happened to log online and find that my personal details have changed on my personal halifax account and my address was his home address.  Halifax have assured me it was changed by an individual on 11/6 but it would appear that this was for Scottish Widows policy and it has been transported to my current account.  My ex husband was send two letters from Halifax - one aobut promotional stuff and the other about bank charges, no financial information.   Where do I stand on this .. ?  How did a change in Scottish Widows EVER get passed to Halifax.  Halifax have offered me £100 

MovingForwards

Ask on the banking board, it's further up the forum.

@TEC63

This section is for raising problems / providing feedback on the forum itself.

KeithP

Perhaps the Board Guide @Misslayed will move this thread to the banking board.

sheramber

Scottish Widows are part of the LLOYDS bank group and so is Halifax.

Ed-1

TEC63 said:

I have been with the halifax for 15 years and have lived in this house on my own for 15 years.  In June my ex husband and I cashed in a policy with Scottish Widows he changed the address with Scottish Widows to his home address, which we have never lived at together either.  I happened to log online and find that my personal details have changed on my personal halifax account and my address was his home address.  Halifax have assured me it was changed by an individual on 11/6 but it would appear that this was for Scottish Widows policy and it has been transported to my current account.  My ex husband was send two letters from Halifax - one aobut promotional stuff and the other about bank charges, no financial information.   Where do I stand on this .. ?  How did a change in Scottish Widows EVER get passed to Halifax.  Halifax have offered me £100 

Personal information (or changes to it) are automatically shared between Lloyds Banking Group companies, of which Scottish Widows and Halifax are 2.

pmduk

I'd take the £100 offered. You've not mentioned this costing you anything. 

Descrabled

Can I add my twopenneth please.

I notice that the Cumberland allow me to change my address online. However, they caution that for a joint account it would be necessary for Ms D to notify them herself otherwise her address would remain unchanged.

We have been hit by Lloyds group's silly address change system after one of my accounts was erroneously associated with a distant relative with the same surname. We noticed that our home address kept changing without our input. Every time we corrected the error the change reappeared the following month. Halifax took several months to trace the source.

Keep checking your data online to see that the error doesn't reappear.

ccdorset

I've also been affected by something similar with the Lloyds Banking Group.
I had a mortgage and credit card with Halifax and all was fine until I applied for a current account with Lloyds Bank. Initially all was OK and letters came out from Lloyds Bank with my correct address on. However part way through the switch process suddenly my address was changed to an incorrect format with Lloyds. My flat number moved from in front of the block name, to in front of the street. I then noticed all correspondence from Halifax started coming out with the incorrect address format as well. It was a nightmare to get changed, I had to call 3 times as it kept flipping back across both banks. In the end I had to make a complaint with Lloyds which was not handled very well at all in my opinion. I did end up getting around £80 compensation though.
All has been OK for about 9 months, however ironically just last week I received my annual mortgage statement from Halifax and the address format is incorrect again.

Money_Grabber13579

Halifax seem to have form for this kind of behaviour. When I moved house about 10 years ago (when I was still living with my parents), the address in my Halifax account was changed to the new address without me ever notifying them that I had moved. I can only assume it was because my parents updated my parents address (on request) and they updated everyone’s account who lived at the same address. Not sure that isn’t a breach of data protection laws but it saved me the hassle of having to write to them and tell them, so I was happy enough.

I was less happy when, several years latter, they kept on changing my address erroneously from street name XXX YYY ZZZ to YYY and my letters kept getting delivered to another part of town. I told them to change it back on at least 4 occasions but it would then revert back again a few months later. They didn’t offer me anything for that, but equally I wasn’t really looking for anything, other than for it to be fixed permanently. 

Ergates

The bank's computer systems will hold separate account records and separate customer records for each of the products you have with them (in this case a current account and an insurance policy).  However, these will all be joined together under a single "master" customer record.  This ensures that customer detail updates (name, address, phone numbers etc) are propagated across all your different products - otherwise you'd have to contact the bank and update each of them seperately.
In general, the most recently updated details are considered the most accurate so are the ones propagated.
So, when the insurance policy address details were updated, this update was copied across to your other products (current account).

Most of the time these things work smoothly and are a benefit to the customer, but as with all things in life, sometimes they go wrong.

hoc

I like Halifax but their system has a habit of forcing undesired changes on others in LGB. The non Halifax bank can correct but the issue comes back and must be corrected by Halifax first. Then some time later something might trigger the undesired change and round and round we go.