Tonik Energy Administration

Mabel2012

Malchester said:

Just an extra  -  just got my gas in my SP online account. Last meter reading date is shown as  30 Nov 1902  !!!!!!!!

Your next bill will be ginormous, like the bills Tonik prepared for me since April. I hope the Administrator gives you time to pay. 

RRH

I just emailed SP again. I got an email from Outlook (my email provider) saying that their email server had rejected my message as it thought it was spam... Anyone else getting this?

Malchester

RRH said:

I just emailed SP again. I got an email from Outlook (my email provider) saying that their email server had rejected my message as it thought it was spam... Anyone else getting this?

No, not happened to me. I emailed CEO, Keith Anderson (keith.s.anderson@scottishpower.com) with the list of my horror show with Scottish Power. Also put customer service director email address in the same email but it blocked that. Reply from CEO was from dirsupp@scottishpower.com and I have been dealing with this email address since as my complaint grows and develops. The other email address I have is CONTACTUS@scottishpower.com

Malchester

At last my switch away from Scottish Power is underway. British Gas Evolve have been great and the switch began this morning and will be complete about 27 Nov

Mabel2012

Email tonikadministration@deloitte.co.uk if you had left Tonik before they went bust and you have an outstanding credit or have any questions on your old Tonik account.

Harmonica89

Thanks for the info. Just emailed that address so we'll see what happens and I'll update.

Catslovelycats

Kennny said:

I moved from Tonik last February, as their renewal price wasn't competitive. I had been happy with them, but then found out the hard way how useless their customer service was: I couldn't get my credit balance back off them, or even a final bill. So, in August I turned to the Ombudsman Services; I'd previously had a good outcome using them. I filed all the evidence, and Tonik responded by commiting to refund and compensate me. Fast forward to October, and the Ombudsman Services emails this:

"As you may be aware, Tonik Energy ceased trading on 6 October 2020. As the company is no longer trading, it will not be in a position to carry out any action we may have required.  For this reason, we have unfortunately had to close your case."

Tonik had £200+ of my money due to a major error on my bill in May. I had gone to ombudsman and was in final stages when I got the same message. Not sure if I feel more angry or upset. Due to messing up my DD at the same time I now owe them money but they owe me far more. sP are still setting up my account so I dread to think what my first bill is going to be with them

Harmonica89

Has anyone that switch prior to Tonik ceasing trading received a cheque from Scottish Power?

worrywart_3

Harmonica89 said:

Has anyone that switch prior to Tonik ceasing trading received a cheque from Scottish Power?

I’m still with Scottish power and no evidence of it on my account or in any form they said they are working through I suspect those that left may take longer who knows 

Longstrider

Can anyone help. I was with Tonik and had all sorts of issues. Tonik failed several times to come and check the meter, then finally admitted they had failed and told me to go to OFCOM. I did and the case was opened as it was clear the meter was incorrect. Now that TONIK a has gone under OFCOM simply closed the case and now I have a final bill of £471 which we know is wrong. What can we do ?

thanks