Tonik Energy Administration

Mabel2012

I started my switch from Tonik on 22 Sept and became an Octopus Energy customer on 09 Ocotober. I have a credit balance with Tonik and am waiting for my final bill. I spoke to Scottish Power twice and like others was told they would only deal with Tonik customers who switched to them. Each time I asked them to check with a supervisor as that contradicted the Ofgem notice of 09 Oct, they put me on hold and eventually the call ended.

Today, I tried again and this time I got speaking to a woman who was able to confirm they would be refunding my credit by cheque after the Tonik Administrator confirmed my account balance to them. I will be able to check the final bill in Tonik Space and know my final credit figure. Before that I will receive a Welcome Pack from Scottish Power eventhough I'm not joining them. Wait for "the cheque is in the post".  I wonder if I owed money would they accept a cheque in the post.

Has any former Tonik customers received a welcome pack.

RRH

Mabel2012 said:

Has any former Tonik customers received a welcome pack.

I am still waiting. I've spoken on the phone several times and sent several emails. Fair enough they are giving a quick response to my questions, but they say each time that I will be receiving the welcome pack 'shortly'. Nothing yet... How can I change to a competitive tariff if I don't know where I am now, and can't change until I'm given a welcome pack? Frustrating...

Malchester

Same situation here Mabel. Totally incompetent. I have been given conflicting information by customer services, most of which was totally wrong. Tried to switch but SP blocked it. I think some people are switching on 9 November. Checked my online account and showed elec but no gas. When I asked them they said gas was up and running with them (but not showing on line) but elec wasn't (but showing online). Then in next sentence gas was set up but really wasn't. Today elec has disappeared off my online account

Mabel2012

@RRH @Malchester

It's all a right mess. Can we vote to replace the regulator and the SOLR.

I was hoping for a farewell pack, not a welcome pack but I suppose any pack shows they know you exist.

Malchester

Mabel2012 said:

@RRH @Malchester

It's all a right mess. Can we vote to replace the regulator and the SOLR.

I was hoping for a farewell pack, not a welcome pack but I suppose any pack shows they know you exist.

Just been told by one advisor I can now switch. Only to be told by another I can't. Been told by SP (by the same person) that  they have no info from Tonik, they are just waiting for my final bill, they are just putting the final touches to the account, the account is set up properly .. all in one conversation. Spoke to Tonik and they said my final bill was available!!!. There seems to be no end to Scottish Power's incompetence
I have sent an email (well several) to the CEO of SP. His email address is
keith.anderson@scottishpower.com
Maybe is more people do this something might happen.

Malchester

Just an extra  -  just got my gas in my SP online account. Last meter reading date is shown as  30 Nov 1902  !!!!!!!!

worrywart_3

Malchester said:

Just an extra  -  just got my gas in my SP online account. Last meter reading date is shown as  30 Nov 1902  !!!!!!!!

Same. I’m losing the will to live I looked at changing my tarrif and it only comes up with two options and it’s in estimated readings which are wrong I use far more electric. Scottish power said about aupersaver nov 21 which it won’t show. 

I will be eligable for the warm front if I stay however pfp energy are cheaper even without that, but I’m a bit dubious next is green. But they have now pulled the tarrif I wanted, works out more without the warm front grant losing the wlll to live with it all. WhT are your plans 

Malchester

worrywart - British Gas Evolve is the one I am going for ASAP. Have been in touch but the switch was blocked. They are holding it for me. Impressed with their online chat. Not the cheapest but near the top, and one not going to go out of business. Did check out SP tariffs. Cheapet was £91 / mth. When I clicked more info it came down to £55 per month because, it said, of the balance on my account which was £0!!! Also they suggested a change to my DD from £54 / month to a suggested new figure of £8 / mth.even though the higher figure will not cover the increased cost of SP Basic Energy v2 Onlline tariff!!!

worrywart_3

Malchester said:

worrywart - British Gas Evolve is the one I am going for ASAP. Have been in touch but the switch was blocked. They are holding it for me. Impressed with their online chat. Not the cheapest but near the top, and one not going to go out of business

They come quite far down the list for me and more expensive than the Scottish power super saver nov21 but yes that’s my concern for plumping for PFP
hope your switch goes well. 

Mabel2012

Malchester said:

I have sent an email (well several) to the CEO of SP. His email address is
keith.anderson@scottishpower.com
Maybe is more people do this something might happen.

This was my acknowledgement email from the Scottish Power CEO received on 06 June.

I apologise that you have had to contact us about your issue. This matter has been passed to my Director Support Team for immediate priority. Rest assured we are dealing with your issue. 

 Please do not worry - we will sort it out - we will respond to you within 10 working days.

This email was from the regular CONTACTUS@SCOTTISHPOWER.COM email.

Don't worry, if your switch was already in progress before Tonik Energy ceased trading, you'll continue to move to your new supplier.

If you have already left Tonik Energy but still have an outstanding credit and if your final bill hasn't been generated yet. Then first the credit balance will be adjust with your final bill. After final bill, if you have still credit left on your Tonik account, then a communication will be issued to you when we receive your credit information from Tonik. A cheque will then be issued to you within 14-21 days of this communication being sent.

I started my switch to Octopus Energy on 22 September and became their customer on 09 October.

So far, have received my first bill and they have refunded the referral rewards to my bank account. The bill is well presented and easy to understand, Just 2 A4  pages with all the calculations, tariff details and annual projections and a third page with contact details and complaints procedure. I'm almost tempted to print it on one sheet back to back, almost.