Received wrong item

natz169

Hello I received an item of furniture.  We started to assemble the item, and part the way through, we noticed it was not the item.  

I contacted the company, they said I have to either assemble or take apart the item and repackage.  Either way is going to require time, inconvenience to me.  

What are my rights?  

JJ_Egan

<What are my rights?  I feel I should be compensated for my time >

How much are you asking ??

unholyangel

Threre's no right to compensation for your time. 

Your rights are to receive what you ordered or reject for a refund (assuming it's less than 30 days from delivery). But you're under an obligation to take reasonable care of the goods & make them available for collection, unless you have agreed to return rejected goods then you're under an obligation to return them.

natz169

JJ_Egan said:

<What are my rights?  I feel I should be compensated for my time >

How much are you asking ??

If they want me to now assemble or take the item apart, it will take 30mins of my time, I don’t work for free.

natz169

unholyangel said:

But you're under an obligation to take reasonable care of the goods 

I am happy to return the items half assembled.

I would not expect that there would need to be further inconvenience to me to spend 1/2 hr to disassemble.

Tigsteroonie

It could be argued that you should have checked you received the correct item before starting to assemble.

Aylesbury_Duck

natz169 said:

JJ_Egan said:

<What are my rights?  I feel I should be compensated for my time >

How much are you asking ??

If they want me to now assemble or take the item apart, it will take 30mins of my time, I don’t work for free.

...and yet you expect people to provide consumer rights information for nothing.  

I suggest you speak to a solicitor.

natz169

Tigsteroonie said:

It could be argued that you should have checked you received the correct item before starting to assemble.

The item did not have a product name, and the name on the box was consistent with the item I ordered

unholyangel

natz169 said:

unholyangel said:

But you're under an obligation to take reasonable care of the goods 

I am happy to return the items half assembled.

I would not expect that there would need to be further inconvenience to me to spend 1/2 hr to disassemble.

You might be happy to, but they're not your goods...are they? You're also expected to take better care of other peoples goods than you would your own (think about if you borrowed something from a friend). 

Inconvenience is to be expected in breach of contract, there are very few circumstances where a breach can occur without causing inconvenience. That's why you can't claim for it. 

natz169

Who said I’m not taking care?  

As far as I’m concerned, it’s as good as unsolicited goods

Aylesbury_Duck

natz169 said:

Who said I’m not taking care?  

As far as I’m concerned, it’s as good as unsolicited goods

Well, you're wrong.  How can something that's arrived as a result of your contact and contract with a retailer be unsolicited?