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Does Vodafone Broadband Speed Discount apply to Upload Speed?
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JTPix10
Posts: 1 Newbie
Vodafone guaranteed me 23-38MPS download and 6-7mps upload speed if I took out a Superfast1 broadband contract (June-2020, current speed was 18MPS download/5-6MPS upload) and said I would get a 15% discount if they did not achieve this within a 10 days. The speed did not increase so they honoured their promise and gave me 15% discount.
The down/up speeds started to decrease to 12down/2-3up and became so erratic that I could not run a zoom meeting. I complained and, to their credit the BT Openreach engineer came the next day - he changed the master socket and the download speed increased to 27MPS but the upload speed decreased to ~4MPS. I need the upload speed as I use web storage.
Vodafone then withdrew the 15% discount due to the download speed increase but when I pointed out their promise of 6-7MPS upload speed they stated that they have no such guarantee and refused to reinstate the discount.
So I wondered if anyone else had has been given a minimum upload speed guarantee by Vodafone
The down/up speeds started to decrease to 12down/2-3up and became so erratic that I could not run a zoom meeting. I complained and, to their credit the BT Openreach engineer came the next day - he changed the master socket and the download speed increased to 27MPS but the upload speed decreased to ~4MPS. I need the upload speed as I use web storage.
Vodafone then withdrew the 15% discount due to the download speed increase but when I pointed out their promise of 6-7MPS upload speed they stated that they have no such guarantee and refused to reinstate the discount.
So I wondered if anyone else had has been given a minimum upload speed guarantee by Vodafone
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Comments
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JTPix10 said:but when I pointed out their promise of 6-7MPS upload speed they stated that they have no such guarantee and refused to reinstate the discount.[ii] Superfast 1 (up to 38Mbps) guarantees a minimum speed of 25Mbps for £21/month and Superfast 2 (up to 76Mbps) guarantees a minimum speed of 55Mbps for £26/month.0
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