Fiesta service dispute

Jumblebumble

devonhil said:

UPDATE
currently the garage have taken out the engine and determined that a piston has broken off and gone into engine - complete write-off. The man at garage phoned me to tell me and then started to go on about how my service paperwork had the 'wrong' oil listed and that they were sending off a sample for 'independent testing' to determine whether the wrong oil was actually used or whether the error is just in the paperwork (which they are trying to suggest is the case). Apparently, if the oil listed on my service report is in the engine, then they are liable and have caused the damage. Has anyone heard of this kind of thing? Would you advise that I get a sample tested too, in case there are 'discrepancies'. The repair is going to be well over £3,000 with labour costs! At the moment we are all being very polite and I have had a courtesy car from them throughout the process.

I would not read too much into this
They are trying to cover their backs and  even if the wrong oil was used my guess is they will tell you the report shows that it was not the cause of your troubles and not to bother them again
 Being cynical You of course have no idea if the oil they send away is the oil that came from your car

devonhil

UPDATE - for anyone following this thread. I've just had a call from the garage. They have had the independent oil test back and it shows the use of the wrong oil. They accept full liability and say that the incorrect oil was responsible for the engine seizure and subsequent right-off. They are now sourcing an engine and will mend the car. Just wanted anyone to know that the incorrect oil in a Fiesta 1.5 diesel can definitely prove catastrophic. Thank you everyone for your help and advice and Happy Christmas!

fred246

The only way to know that a car has been serviced properly is to do it yourself. The garage isn't bothered. It's not their car. At least they changed the oil I suppose.

Flight3287462

fred246 said:

The only way to know that a car has been serviced properly is to do it yourself. The garage isn't bothered. It's not their car. At least they changed the oil I suppose.

Very similar to a DIY removal of your own kidney? Perhaps I should have tried that instead of trusting to my surgeon.

 Give it a break Fred it has become very boring, most us of don't want to be flagellants.

 It is your problem if you can't find a mechanic that you trust.

Al_Ross

devonhil said:

UPDATE - for anyone following this thread. I've just had a call from the garage. They have had the independent oil test back and it shows the use of the wrong oil. They accept full liability and say that the incorrect oil was responsible for the engine seizure and subsequent right-off. They are now sourcing an engine and will mend the car. Just wanted anyone to know that the incorrect oil in a Fiesta 1.5 diesel can definitely prove catastrophic. Thank you everyone for your help and advice and Happy Christmas!

Count your blessings,that the garage appears to be at least honest,most would have told you tough luck.

DiddyDavies

fred246 said:

The only way to know that a car has been serviced properly is to do it yourself. The garage isn't bothered. It's not their car. At least they changed the oil I suppose.

Are you saying that people who do their own servicing have never gotten it wrong?

Supersonos

DiddyDavies said:

fred246 said:

The only way to know that a car has been serviced properly is to do it yourself. The garage isn't bothered. It's not their car. At least they changed the oil I suppose.

Are you saying that people who do their own servicing have never gotten it wrong?

Gotten?  Are you from the US?

DiddyDavies

Supersonos said:

Gotten?  Are you from the US?

No. Although not used very often now, "gotten" was originally a word from the English language (where do you think that the term "ill-gotten gains" came from?)  and there is nothing wrong with still using it. It might not be commonly used, but it's not incorrect to use it.

Gotten

Just seeing the word is enough to set the hair of some British English speakers on end. Yet, despite the many claims that it is an Americanism, it is most definitely of British origin and the Oxford English Dictionary traces its first use to the 4th century.

Since then, it has been used by many notable British English writers, including Shakespeare, Bacon and Pope and it was one of a number of words that were transported across the Atlantic with the settlers. But then it slipped out of use in British English, along with such words as fall for "autumn" (British English having opted to adopt the French word) and guess in the sense of "think".

If it was good enough for Shakespeare, it's still good enough for me.

Supersonos

DiddyDavies said:

Supersonos said:

Gotten?  Are you from the US?

No. Although not used very often now, "gotten" was originally a word from the English language (where do you think that the term "ill-gotten gains" came from?)  and there is nothing wrong with still using it. It might not be commonly used, but it's not incorrect to use it.

Gotten

Just seeing the word is enough to set the hair of some British English speakers on end. Yet, despite the many claims that it is an Americanism, it is most definitely of British origin and the Oxford English Dictionary traces its first use to the 4th century.

Since then, it has been used by many notable British English writers, including Shakespeare, Bacon and Pope and it was one of a number of words that were transported across the Atlantic with the settlers. But then it slipped out of use in British English, along with such words as fall for "autumn" (British English having opted to adopt the French word) and guess in the sense of "think".

If it was good enough for Shakespeare, it's still good enough for me.

I was asking because I'm from Redding and wondered if a fellow American was on these boards.  But good to know it's not just an Americanism.

ontheroad1970

Dear Pedants.  If what someone says makes what they are saying unclear in any way, by all mean ask what they mean.  Otherwise what's the point?  Give yourselves a pat on the back. You are SOOOOOO clever.




not.

Oh and Fred, give it a break, it's getting tiresome.