Amazon refusing refund

Harry1998

JJ_Egan said:

Why would you expect random forum users to know better than Amazon .

Nobody has to give you a response or even a response you agree with ,its a users forum not a paid for legal service .

At what point did I even remotely suggest that I was seeking legal advice from MSE???

If I didn't know any better then I'd be under the impression that you would rather take offence at the subject matter and the poster rather than continue the thread without resorting to unfounded assumptions. 

MSE is a forum and I posted this subject matter under 'consumer rights' with the hopes that someone who has had a similar problem or experience could shed some light on the matter and give an opinion as I've already stated that I've exhausted most options so to say just continue to contact Amazon is not an option for me as I'm not getting anywhere with them

[Deleted User]

Harry - I don’t know what else to suggest, but maybe you can sell the game and try and get your money back that way or recoup some of the money at least? 

You could try sending an email to Amazon UK Chief Executive - dgurr@amazon.com

Were_Doomed

Unless I've misread ... Amazon already have the game back and haven't returned it to the OP. So the OP doesn't even have it to try and sell.

[Deleted User]

I suspect you have gotten caught up in 'computer says no' scripts that don't actually look at the full situation.  I wonder if its worth using MSE's resolver app.  Give dates of when you sent the email stating the wrong game had been sent.  Refer them to the fact that they received this wrong game, but won't refund you because it isn't the game you purchased.  List the contacts you have had with Amazon.

Or use the email address given above for the CEO.., this can mean a human being looks at the situation.