Amazon refusing refund

Harry1998

I ordered a PS4 Game but I received the wrong PS4 game and made Amazon aware of this and they asked me to send the item back which I done and provided proof of
postage. 

A few weeks had passed and I had still not heard anything from Amazon regarding this refund and I got an email from their "Account Specialist Team" claiming the following

"Our returns department advised us that they received wrong item. We are discarding the incorrect item that you sent." 

I have sent an email to their complaints department and resolution centre explaining that I received the wrong game  and made them aware of my intention to return the item which cost me £49 and I paid them via my credit card. The response I get from Amazon is the exact same claiming they can't process the refund as I sent the wrong item back when they sent me the wrong item to begin with. I'm honestly confused on what to do as I feel like I have exhausted all my options. The seller was Amazon and fulfilled by Amazon. I am hoping someone can help guide me regarding this as the only option I can see is filing a charge back request through my credit card as the value is less than £100

Greatgimp

Speak to someone:

0800 279 7234

JJ_Egan

https://forums.moneysavingexpert.com/discussion/6206122/amazon-refusing-to-issue-a-refund#latest

davidmcn

Why have you started a duplicate thread?
https://forums.moneysavingexpert.com/discussion/6206122/amazon-refusing-to-issue-a-refund#latest

Browntoa

Probably didn't like the replies in the first one 

Harry1998

Browntoa said:

Probably didn't like the replies in the first one 

Maybe read the first posts responses before you throw assumptions. Nobody answered my question originally and went off topic regarding a troll.

Browntoa

Which was the answer . You should have continued in your original thread , not start a new one 


Repeated threads on the same subject is classified as spamming on the forum . Check the forum FAQs and rules

Harry1998

Browntoa said:

Which was the answer . You should have continued in your original thread , not start a new one 


Repeated threads on the same subject is classified as spamming on the forum . Check the forum FAQs and rules

I added more information near the end in this post and okay, but my point still stands that I had no response regarding my question but rather it went off topic so it's not a case of me not agreeing with the original points but rather them not answering it

Browntoa

Greatgimp said:

Speak to someone:

0800 279 7234

Is your answer , as per Amazon's own help section

Harry1998

Browntoa said:

Greatgimp said:

Speak to someone:

0800 279 7234

Is your answer , as per Amazon's own help section

I wouldn't be posting here if I hadn't already spoken to every customer service option with Amazon, whenever I speak to someone they say they'll investigate it internally and to wait 24 to 48 hours for a response and every response is the same saying that returns department informed us that we received the incorrect item back when I told Amazon that they sent me the wrong game and I sent them all this information but they keep ignoring me 

JJ_Egan

Why would you expect random forum users to know better than Amazon .

Nobody has to give you a response or even a response you agree with ,its a users forum not a paid for legal service .