Huawei P30 automatically deleted my videos

sweetgirl2015

During a recent update on my Huawei P30 phone, a day or so afterwards I noticed some family videos were missing in the gallery folder. So after panicking for an hour decided to check the folder entitled recently deleted folder, and to my relief they were in there. But this could have spelt disaster because the recently deleted folder only stores videos or pics in there for 29 days and then they get automatically deleted forever. 
And I know for a fact I didnt delete those videos, it all happened either during or after the most recent update. So it's a stark warning to all Huawei users. 
But anyone know why this would have happened, as I could have lost precious family videos.
Model number is ELE-L29 

debitcardmayhem

No idea why it happened , nor do I have any idea why you haven't backed them up.

sweetgirl2015

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

debitcardmayhem

sweetgirl2015 said:

During a recent update on my Huawei P30 phone, a day or so afterwards I noticed some family videos were missing in the gallery folder. So after panicking for an hour decided to check the folder entitled recently deleted folder, and to my relief they were in there. But this could have spelt disaster because the recently deleted folder only stores videos or pics in there for 29 days and then they get automatically deleted forever. 
And I know for a fact I didnt delete those videos, it all happened either during or after the most recent update. So it's a stark warning to all Huawei users. 
But anyone know why this would have happened, as I could have lost precious family videos.
Model number is ELE-L29 

Yes but you said precious , store them on your PC and back that up perhaps, and use two different cloud backups, not berating you but backups are always needed when things like your problem occur, and not having them is the hard way to learn. Hope you find a solution to your query

Neil_Jones

sweetgirl2015 said:

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

If its that important to you that you consider it to be precious you would have backed it up by now.

sweetgirl2015

Neil_Jones said:

sweetgirl2015 said:

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

If its that important to you that you consider it to be precious you would have backed it up by now.

No cause like I said, the videos in question were only sent to me a day or so before the phone update. I dont know anyone who backs up things everyday. We would all be forever backing up.
I'm more curious why it happened in the first place.  We should be able to trust these devices but its clear to me we cant. I dont think you can beat good old fashioned photos. Or back them up on dvd, but thats just my opinion. I have lost photos before on an sd card, couldn't retrieve them at all. 

Neil_Jones

sweetgirl2015 said:

Neil_Jones said:

sweetgirl2015 said:

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

If its that important to you that you consider it to be precious you would have backed it up by now.

No cause like I said, the videos in question were only sent to me a day or so before the phone update. I dont know anyone who backs up things everyday. We would all be forever backing up.
I'm more curious why it happened in the first place.  We should be able to trust these devices but its clear to me we cant. I dont think you can beat good old fashioned photos. Or back them up on dvd, but thats just my opinion. I have lost photos before on an sd card, couldn't retrieve them at all. 

Well if you'd set your phone up as it was intended (cloud storage to your Google account) you would have had them automatically being backed up.

If 2001 a Space Odyssey has taught us anything, it must be that technology is not foolproof, it never will be foolproof and it should not be trusted.

Even in the days before phones and we physically carried cameras around (disposable or otherwise), it was still no guarantee you wouldn't lose the pictures, you just wouldn't have known about it until three weeks later after you'd dropped it off at Boots (or wherever) to be developed.

sweetgirl2015

Neil_Jones said:

sweetgirl2015 said:

Neil_Jones said:

sweetgirl2015 said:

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

If its that important to you that you consider it to be precious you would have backed it up by now.

No cause like I said, the videos in question were only sent to me a day or so before the phone update. I dont know anyone who backs up things everyday. We would all be forever backing up.
I'm more curious why it happened in the first place.  We should be able to trust these devices but its clear to me we cant. I dont think you can beat good old fashioned photos. Or back them up on dvd, but thats just my opinion. I have lost photos before on an sd card, couldn't retrieve them at all. 

Well if you'd set your phone up as it was intended (cloud storage to your Google account) you would have had them automatically being backed up.

If 2001 a Space Odyssey has taught us anything, it must be that technology is not foolproof, it never will be foolproof and it should not be trusted.

Even in the days before phones and we physically carried cameras around (disposable or otherwise), it was still no guarantee you wouldn't lose the pictures, you just wouldn't have known about it until three weeks later after you'd dropped it off at Boots (or wherever) to be developed.

I honestly as I already mentioned dont trust storing anything online. 

tempus_fugit

sweetgirl2015 said:

debitcardmayhem said:

No idea why it happened , nor do I have any idea why you haven't backed them up.

I haven't got around to it yet. I normally back up on dvds anyway as I don't trust online stuff. 
Just highlights how unreliable these modern gadjets are though doesnt it?
I did want them printed off to keep as photos should be kept really.
Besides the videos that got mysteriously put in the recently deleted folder was only sent to me a day before the update. So I doubt people back up that often. 

No it doesn’t. Just stop being so suspicious and use the backup option that comes with the phone. It’s a single toggle button switch and will automatically back up whenever you take photos or videos, all nice and safe in the cloud. And it does it silently and in the background so you’re not “backing stuff up every day”.

Honestly, so many people have this “I’m not doing that” attitude and then down the line inevitably they complain that they’ve lost valuable content.

JJ_Egan

Why not they are only stored on a land based server .Same as your posts on this forum , same as every web page and email .

Better than nothing and easily  moved then deleted .

tempus_fugit

JJ_Egan said:

Why not they are only stored on a land based server .Same as your posts on this forum , same as every web page and email .

Better than nothing and easily  moved then deleted .

That’s a good point. People are suspicious of storing stuff online and yet most of our interations with our devices involve data stored online.

Also worth mentioning that although Google is the default option for many Android phones (not sure about Huawei due to their current status with Google) other options are available such as Microsoft OneDrive. Again, it’s just install the app, turn on the backups and forget about it.