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  • Coupon-mad
    Coupon-mad Posts: 152,476 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    This is already covered in the template defence and the only example WS, no idea why people keep asking again and again about the tedious case.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • So the expected CCBC claim form has been delivered today with an issue date of 4th Jan. 

    Have been doing some reading and collecting evidence in preparation so will post up the amended paragraphs of the defence template once formulated.

    Let battle commence!
  • Le_Kirk
    Le_Kirk Posts: 24,652 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Wait for @KeithP to give your your deadlines and do not do the AoS just yet.
  • Thank you for the comments and assistance so far, I have noted the dates on a timeline so will not miss these.

    I had been doing some reading around the forum in preparation for a claim and have compiled the below as a first draft of the defence statement.  Paragraph 5 I took from another defence case that mentioned ANPR cameras which is not relevant to this case so I deleted that particular sentence.

    Feedback welcomed and appreciated  :)

    2.  It is admitted that the Defendant was the registered keeper and the driver of the vehicle in question but liability is denied. 

    3.  On the dates of both alleged contraventions the defendant attempted to purchase a ticket from the single pay and display machine on site.  On both occasions the defendant found the machine to be broken and not adequately maintained.  The defendant had used the car park on previous occasions where payment had been made in full.  No other options were provided to allow for payment and a contact number, that was provided in small print on poorly displayed signage and was not a designated payment line, did not answer any attempted calls.  The defendant therefore maintains that every attempt was made to purchase a valid ticket however due to faulty equipment and no other means of payment the contract is frustrated.

    4.  The car park in question was a patch of poorly maintained wasteland, often littered with dumped waste and overgrown vegetation.  Signage within the car park consisted of a poorly noted entrance sign that advertised “pay & display” but did not stipulate that terms and conditions applied.  Within the car park, signage was virtually non-existent with a distinct lack of signage around the single faulty pay and display machine.

    5.  The Defendant cites the Consumer Rights Act 2015 (the CRA), which requires that the doctrines of good faith, transparency and fairness must underpin consumer contracts.  Car park operators have a duty of care and due diligence to keep the machines in order if they are going to demand charges from customers, and it is reasonable to expect that the parking operator takes responsibility for equipment maintenance by carrying out routine inspections to ensure that equipment is correctly functioning.   Schedule 2 of the CRA includes paragraph 18 as an example of a term that is likely to be unfair: ''A term which has the object or effect of obliging the consumer to fulfil all of the consumer’s obligations where the trader does not perform the trader’s obligations.''


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