Virgin Media lied to me, is this Fraud?

wezaa

i'm beyond peed off guys. Virmin has done me over.

I rang up a few weeks back to sort out my contract as it was running out soon.
I was offered the exact same deal and price i have now for the next 18 months.

get an email today saying next bill is £30 more than usual!

Ring up and the advisor says that that the notes on my account say i asked for an upgrade to sports amoung other things (Which i have not) and the best she can offer me is £10 more than what i am paying a month now.

I ask if the calls are recorded and she says only for training and quality, not for price disputes... (!!!!!!! how about for fraud?)

I ask to speak to a supervisor and she says they wont speak to me due to it being a price dispute..... (i'm complaining about a deal i was promised and not given, not just the price)
I ask to make a complaint and all i can do it complain to her and she will log it on the sytem.....
I ask if i will be updated about the complain, no....
I ask if they can do anything due to the fact i was clearly lied to and they are commiting fraud by adding extra to my package i never asked for. she said no....

I have given my 30 days and will have to eat the extra £30 charge they have applied, plus whatever i'll be charged for the pro rata.

I have send some tweets and comments on FB, is there anything else i can do about this. Any numbers i can ring to get someone who can actually do something?
Is there anyone i can complain to about this, have they commited fraud. Is not checkig the recorded calls fraud?
Can i demand they send me the recordings via GDPR?

Thank you

iniltous

Get in touch with their executive level dispute team, as far as recording of the call, although it should be recorded , you ( AFAIK ) cannot request a copy , but they should provide a transcript, but there may be a charge.

[Deleted User]

wezaa said:

Can i demand they send me the recordings via GDPR?

No. But you can make a subject access request under data protection regs for the information they hold on you.

Not checking the calls isn't fraud though.