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Unexpected credit - can my bank say where it's from?

SE20
SE20 Posts: 14 Forumite
Part of the Furniture 10 Posts Combo Breaker
edited 17 October 2020 at 9:57AM in Budgeting & bank accounts
Just looked at my account and there's a credit I don't recognise. Is a bank able to give me the source of the payment? All I have to go on is the description of the transaction which doesn't tell me much (though it could be someone else's misdirected mortgage payment because there's a reference no. beginning "MOR").
Edit: I have messaged my bank, but am not confident they'll respond meaningfully soon.
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Comments

  • Zanderman
    Zanderman Posts: 4,909 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    If you post the whole reference on here someone may be able to work it out from the format.  
  • SE20
    SE20 Posts: 14 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    edited 17 October 2020 at 9:55AM
    Reference is:
    IS HALIFAX HOME    GIN009/MOR41653542
  • D3xt3r5L4b
    D3xt3r5L4b Posts: 1,852 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    Mortgage account I’m guessing?
  • kimwp
    kimwp Posts: 3,101 Forumite
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    When I had a credit I didn't realise (though I later figured out) they couldn't figure out where it came from and didn't have any more information than me (so they said, anyway)  - seems odd given how everything else electronic is tracked. 
    Statement of Affairs (SOA) link: https://www.lemonfool.co.uk/financecalculators/soa.php

    For free, non-judgemental debt advice, try: Stepchange or National Debtline. Beware fee charging companies with similar names.
  • MovingForwards
    MovingForwards Posts: 17,158 Forumite
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    Phone the bank, tell them you don't recognise it, they can't do anything until the sender realises their mistake and requests it back.

    Keep the money to one side, either in the account it was sent to or move it to a savings account (you are allowed to do that and keep the interest), do not spend it and just wait.
    Mortgage started 2020, aiming to clear 31/12/2029.
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Halifax Home - may this something to do with home insurance>? Is your home insurance linked with your mortgage?
  • SE20
    SE20 Posts: 14 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    jonesMUFCforever said:
    Halifax Home - may this something to do with home insurance>? Is your home insurance linked with your mortgage?
    I had wondered that as I used to have a mortgage through the Halifax but paid it off a decade ago. I happen to have insurance through them, but can't think why they'd give me money. But maybe they've written to me and I just haven't seen the letter (am abroad at the moment). 
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    SE20 said:
    jonesMUFCforever said:
    Halifax Home - may this something to do with home insurance>? Is your home insurance linked with your mortgage?
    I had wondered that as I used to have a mortgage through the Halifax but paid it off a decade ago. I happen to have insurance through them, but can't think why they'd give me money. But maybe they've written to me and I just haven't seen the letter (am abroad at the moment). 
    Perhaps they were charging you interest on something that they should not have?
  • RG2015
    RG2015 Posts: 6,064 Forumite
    Ninth Anniversary 1,000 Posts Name Dropper Photogenic
    PPI Refund?
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    SE20 said:
    jonesMUFCforever said:
    Halifax Home - may this something to do with home insurance>? Is your home insurance linked with your mortgage?
    I just haven't seen the letter (am abroad at the moment). 
    You'll most likely get the full answer when you arrive home. 
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