Hermes still charging for signatures - why, when they're not collecting them?

mikb

custardy said:

mikb said:

It's not just Hermes at it: Royal Mail quite understandably stopped collecting signatures.

No one has told Post Office Counters to stop up-selling "Signed For".

I can deal with the constant "mishearing" of me requesting 2nd class as "First Class" when dealing with a POC staff member that hasn't realised I won't fall for it, but it's just dishonest to chivvy people into paying extra for a signature you know won't be collected.

Except signed for also offers enhanced compensation 

True -- and that is great "compensation" for not having an actual proof of delivery signature! (Instead: signed for by no-one or "Postie"!)

custardy

mikb said:

custardy said:

mikb said:

It's not just Hermes at it: Royal Mail quite understandably stopped collecting signatures.

No one has told Post Office Counters to stop up-selling "Signed For".

I can deal with the constant "mishearing" of me requesting 2nd class as "First Class" when dealing with a POC staff member that hasn't realised I won't fall for it, but it's just dishonest to chivvy people into paying extra for a signature you know won't be collected.

Except signed for also offers enhanced compensation 

True -- and that is great "compensation" for not having an actual proof of delivery signature! (Instead: signed for by no-one or "Postie"!)

What would you suggest?
Removal of all services requiring a signature?
Postie gives the PDA a quick lick to clean it before handing over for a signature?
This may see a shift change in delivery procedures permanently but right now not obtaining sigs seems to be sensible

mikb

custardy said:

mikb said:

custardy said:

mikb said:

It's not just Hermes at it: Royal Mail quite understandably stopped collecting signatures.

No one has told Post Office Counters to stop up-selling "Signed For".

I can deal with the constant "mishearing" of me requesting 2nd class as "First Class" when dealing with a POC staff member that hasn't realised I won't fall for it, but it's just dishonest to chivvy people into paying extra for a signature you know won't be collected.

Except signed for also offers enhanced compensation 

True -- and that is great "compensation" for not having an actual proof of delivery signature! (Instead: signed for by no-one or "Postie"!)

What would you suggest?
Removal of all services requiring a signature?
Postie gives the PDA a quick lick to clean it before handing over for a signature?
This may see a shift change in delivery procedures permanently but right now not obtaining sigs seems to be sensible

I would suggest not up-selling services that you know aren't being/can't be provided. I think that was clear enough in my original post. Hermes and Post Office Counters both.
Silly suggestion ignored.
"not obtaining sigs seems to be sensible" -- correct. I said that too!

dacouch

If you paid for a signature they will obtain the name of the person who they are handing the parcel to and record that name. I assume you can obtain the name of the person who it was handed to from Hermes

custardy

mikb said:

custardy said:

mikb said:

custardy said:

mikb said:

It's not just Hermes at it: Royal Mail quite understandably stopped collecting signatures.

No one has told Post Office Counters to stop up-selling "Signed For".

I can deal with the constant "mishearing" of me requesting 2nd class as "First Class" when dealing with a POC staff member that hasn't realised I won't fall for it, but it's just dishonest to chivvy people into paying extra for a signature you know won't be collected.

Except signed for also offers enhanced compensation 

True -- and that is great "compensation" for not having an actual proof of delivery signature! (Instead: signed for by no-one or "Postie"!)

What would you suggest?
Removal of all services requiring a signature?
Postie gives the PDA a quick lick to clean it before handing over for a signature?
This may see a shift change in delivery procedures permanently but right now not obtaining sigs seems to be sensible

I would suggest not up-selling services that you know aren't being/can't be provided. I think that was clear enough in my original post. Hermes and Post Office Counters both.
Silly suggestion ignored.
"not obtaining sigs seems to be sensible" -- correct. I said that too!

So,RM remove the signature element for SD,SF and Tracked.
Charge the same,
Tracking remains the same,

Everybody happy?