PayPal to introduce £12/yr fee for "inactive" accounts - MSE News

parcival

sarah1972 said:

TinyD said:

What alternatives are there to PayPal?
Quite a few people only accept PayPal as payment method so you are a bit stuck unless you use it.

I have never seen any company that only accept PayPal ? 

Neither have I. 
I had an account for ebay but long time ago and have just told them to close it even though it had 77p in it. They have given the money to charity. Any ebay purchases go direct to credit card now.....

Thea_Lewis

Hello. I have been locked out of my PayPal account ever since the phone verification number was introduced. BT had insisted a new phone number was necessary when we switched to FTTP broadband (the only fibre available to us) so the phone number PayPal has is obsolete. I have tried every which way to speak sensibly to someone at Paypal, all to no avail. Using their online messaging .service I was told they couldn't make changes to an account that way. They gave me a different number (one not listed on the PayPal website) but this just rang and rang and after about 10 munutes of waiting I gave up. I worry that if the account is not being used Paypal will charge my Credit card Account for whatever fee they decide for inactive accounts. I have not yet chased up the ruling on this fee, but in theory if PayPal do not close an inactive account until after 3 years of inactivity they can extract the inactive fee three three times.

Please, please, please can someone help me on this?

Marvel1

VillageIdiot said:

I don't think I have a Paypal account, but I keep getting emails purporting to be from Paypal, from very strange email addresses. I assume they are spam. How will we be able to recognise a genuine email from Paypal?

Never click on the link in the email, always open a new window browser and manually type in the web address of the company - applies to all emails from a company.

nottsphil

I've not logged into PayPal for well over a year even though I've a few quid in it.  I've just tried and realised I can't remember the password but I still have the phone number associated with the account. I got.... 
It looks like you've tried too many times. Please try again later or reset
your password.
I've not clicked on that because I'm wondering if this new password actually comes through the post, and as there is now less than 24-hours before the deadline i don't want PayPal helping themselves to my money. 

hillcats

Only use this vile company when I’m absolutely forced too when buying from ebay. Otherwise I absolutely hate them with a passion. 

General_Grant

Does anyone here know about an "inactive account service fee of £1.39 GBP" as an annual fee?  I've become aware of an email which says that amount (rather than £12) has been taken and will continue to be taken on an annual basis.  It isn't saying that £1.39 was the residual balance but that that amount has been deducted and would be annually if the account were still inactive.

As they also say they are giving two months' notice that they are closing the account, I think it is simply a poorly worded email and that the balance was £1.39 and that they therefore deducted that amount leaving the balance at zero until closure.