Internet working but not on TV

lovelifer

Hello all
I can't get online content on my tv suddenly. It's connected but says no internet when trying to turn iPlayer or Netflix on. The now tv box works fine. Netflix fine on other devices.

Any ideas what the problem is? Could it be the aerial? Can't see any obvious issues inside or out. 

I also lost a number of freeview channels a few months ago. I keep retuning but to no avail.

Any ideas or solutions very much welcome.

Thenonameleague2

lovelifer said:

Hello all
I can't get online content on my tv suddenly. It's connected but says no internet when trying to turn iPlayer or Netflix on. The now tv box works fine. Netflix fine on other devices.

Any ideas what the problem is? Could it be the aerial? Can't see any obvious issues inside or out. 

I also lost a number of freeview channels a few months ago. I keep retuning but to no avail.

Any ideas or solutions very much welcome.

The ariel has no bearing on internet.
How is the tv connected to the router, wifi or ethernet ?
As for the channels, well are those channels still available on Freeview ?

lovelifer

Thanks for replying. It's wifi connected. 
Yes the channels are available still. Also the channels I can get in the higher numbers (47 and above) pixelate badly .again this is a new problem.

 I changed broadband provider,went to cable, a few months ago but the internet problem only started a few weeks ago

neilmcl

lovelifer said:

Thanks for replying. It's wifi connected. 
Yes the channels are available still. Also the channels I can get in the higher numbers (47 and above) pixelate badly .again this is a new problem.

 I changed broadband provider,went to cable, a few months ago but the internet problem only started a few weeks ago

It's possible that you're router's been rebooted and you may need to restart the TV. Completely power off/on your TV.

lovelifer

I did that last week, took the plug out. (I turn the tv off at the wall every night too). Made no difference.
Hence wondering about the aerial, as I can out of ideas 

Mickey666

I can't see it being the aerial.  My smart TV has never had an aerial connected and has never been 'tuned in' since I only use it via a wired internet connection.  I do have to occasionally reboot the TV completely (power off-10secs-power-on) but otherwise no problems.

I'd suspect the wifi connection first.  Is it possible to connect the TV to the router with an ethernet cable instead?  A 10m ethernet cable is less than a fiver and is a good way to isolate any wifi problems, even if it has to temporarily run along the floor or up the stairs.

neilmcl

lovelifer said:

I did that last week, took the plug out. (I turn the tv off at the wall every night too). Made no difference.
Hence wondering about the aerial, as I can out of ideas 

Then you'll need to go into the Network settings on the TV and check whether you have a connection or not. Might also try seeing if the iPlayer and Nteflix apps require an update.

Thenonameleague2

Have you tried connecting to your wifi and entering the password, what happens then ?

Re the channels pixelating, has it happened when its bad weather or is it all the time ?

Thenonameleague2

Apologies if you have tried it, it just helps if we get a better idea what could be at fault.

lovelifer

I've connected with an Ethernet cable and Netflix is back...
So I guess that means the tv/wireless internet connection is faulty. Still short on channels though.
Mickey666 said:

I can't see it being the aerial.  My smart TV has never had an aerial connected and has never been 'tuned in' since I only use it via a wired internet connection.  I do have to occasionally reboot the TV completely (power off-10secs-power-on) but otherwise no problems.

I'd suspect the wifi connection first.  Is it possible to connect the TV to the router with an ethernet cable instead?  A 10m ethernet cable is less than a fiver and is a good way to isolate any wifi problems, even if it has to temporarily run along the floor or up the stairs.

Thanks for your advice

Neil_Jones

lovelifer said:

I've connected with an Ethernet cable and Netflix is back...
So I guess that means the tv/wireless internet connection is faulty. Still short on channels though.
Mickey666 said:

I can't see it being the aerial.  My smart TV has never had an aerial connected and has never been 'tuned in' since I only use it via a wired internet connection.  I do have to occasionally reboot the TV completely (power off-10secs-power-on) but otherwise no problems.

I'd suspect the wifi connection first.  Is it possible to connect the TV to the router with an ethernet cable instead?  A 10m ethernet cable is less than a fiver and is a good way to isolate any wifi problems, even if it has to temporarily run along the floor or up the stairs.

Thanks for your advice

If you're short on channels this may be temporary.  Rescan at another time of day.  Depending on what channels you're missing may indicate a potential aerial issue.  You can verify this by connecting another TV (with all channels) to it.  If those channels now stop working but worked on the TV before, that's an aerial or cable issue.  If they still work you may have an issue with the tuner or configuration on the TV - usually doing a "First Time Installation" or "System Reset" or similar and setting it up again will solve it.  You'll just go through the same process you did when you first bought it.