Amazon to charge me for a missing return via Hermes

craggs

Hello everyone,

I'm wondering if this has ever happened to anyone else.On the 27th sept I received a mobile phone from amazon for £229
I had a look at it and found it wasn't for me,So I set up a returns through amazon and did a local hermes drop off,I have done loads of these without issue
amazon refunded,,but just the other day they have emailed me to say the actual phone was not in the box! of course I have been onto them numerous times
to confirm I had indeed included the phonein the box,they said only the charger and lead was in the box.
Im having a general nightmare with them,they are going to recharge me for this,which is totally upsetting considering ive bought and sent back hundreds of items
since 2005.Have always bought from amazon and valued there customer service,but for the 1st time im practically being treated as a thief!
I have emailed the CEO and have had a response from someone who apparently is executive to jeff himself.This guy is actaully worse than the Customer service
he just keeps repeating untill i send the phone back they wont charge me!! Ive not got the phone as I have posted it,I have asked for HERMES pickup box weight and drop of box weight,but Amazon say they will not offer me anymore corispondence until I return the phone.

I understand I am on a forum explaining this to people who dont know me,but I really have sent this item back! it wouldnt be in my best interest to not do and have my amazon account cancelled,I use prime,music shopping all the time.

Any experience or advise would be greatly appreciated
thanks   

KatrinaWaves

You’ve sent back ‘hundreds of items’? Hundreds?! I mean clearly they’ve decided you are dodgy and not worth dealing with if you are returning hundreds of items. 

Anyway does your postage receipt have a weight on? 

craggs

KatrinaWaves said:

You’ve sent back ‘hundreds of items’? Hundreds?! I mean clearly they’ve decided you are dodgy and not worth dealing with if you are returning hundreds of items. 

Anyway does your postage receipt have a weight on? 

Yes I have been a customer since 2005,And I buy alot from them,I am heavily invested into Amazon ,always had prime, etc,I get around 50-150 delivery's a year ,maybe 100-250 items on average and since 2005 have sent back at least 100 to 200 hundred mostly due to damaged goods from market place or items not as described, items gone faulty not always from or sold by amazon, some fulfilled some not, many I have paid for myself to return I have never had 1 issue.

I used the Hermes drop off ,you only get a ticket to track,no weights on the ticket,I have requested the weights but they don't have them,

craggs

For anyone interested this was sorted out today, phone call from a chef executive ,and it turns out it was in fact hermes.

Thanks
 

dekaspace1

KatrinaWaves said:

You’ve sent back ‘hundreds of items’? Hundreds?! I mean clearly they’ve decided you are dodgy and not worth dealing with if you are returning hundreds of items. 

Anyway does your postage receipt have a weight on? 

Has happened to me in the past, Amazon and Ebay, especially Ebay because items can be fake, not as described, broken etc and both decided I was returning too many items so banned me, for me it wasn't hundreds of items though id say 100-200 items over say 5-8 years but don't forget this is because I buy mostly small items under £10 often under £5 or even £3, it becomes a bit unfair to let things slide as even if I go by the lower costs and lowest estimate i.e £3 100 times thats £300 I would of lost out on.

Yahoo_Mail

craggs said:

For anyone interested this was sorted out today, phone call from a chef executive ,and it turns out it was in fact hermes.

Thanks
 

I think the correct term is "Executive Chef," "Chef de Cuisine" also works.

hybernia

Aside from the fact that the repeated return of ordered goods to Amazon UK is hardly fair on the company -- we registered as Amazon customers in 2001 and in the 19 years since then have probably had to return perhaps a half dozen faulty items, if that -- no-one should unthinkingly pop an expensive item for return into a box and trust to luck it will survive the journey.

We photograph every stage of packing up the goods, including closing the box and taping it up. Yes, it adds to the hassle of making the return but it's a great way of encouraging anyone to be ultra careful about what they're buying in the first place and to be absolutely certain that what they're ordering is exactly what they want.

In our experience over the years, Amazon has been exemplary in the way it has handled any problem we may have encountered; we've certainly never returned something we've ordered on the grounds that we've suddenly, inexplicably, changed our mind or didn't like it once we'd received it. Amazon can well do without customers like that because they're not really 'customers' at all, just time-wasting cost-incurring nuisances.

Dr_Crypto

What Bezos himself actually called you about a £200 old phone? 

craggs

Chyna-s said:

craggs said:

For anyone interested this was sorted out today, phone call from a chef executive ,and it turns out it was in fact hermes.
Thanks

Fab fairy tale, thanks. 

Thanks 

craggs

Dr_Crypto said:

What Bezos himself actually called you about a £200 old phone? 

He did ,came around to my home also to personally apologies.  

craggs

deannatrois said:

I have received hundreds of items from Amazon and Ebay since before 2005.  But I doubt I have returned 20.  Basically because I avoid sellers that are probably selling cheap counterfeit or badly made products that fall apart. I also check out Amazon reviews and reviews elsewhere, look on Youtube for videos so I know if the product will suit me if a larger product.   I am not wanting to spend time each week returning items.  I also don't want to be blocked. 

I mean, how can you spend £229 on a phone, look at it and send it back?  For that amount of money I'd have found out exactly what it was and whether it suited my needs before paying. Amazon will decide you are not worth having as a customer.

For me, I shop with my brain, not my emotions. Saves me a lot of time.

Wish I could be like you big poster,I mean looking after a venerable family member ,ive not been able to go to the phone shops during covid and the phone was a pre order ,Xiaomi poco X3 NFC,not available in the shops to look at ,my silver spoon is rusting,who'd of thought