Changing ISP provider.

oh_really

Could do with comments. Currently with Sky and dislike them with a passion and have been considering a move for sometime. My son asked if I would like him to transfer me over to plusnet, I said ok. He stated that plusnet would take care of contacting Sky and Talktalk (phone service) to manage the change over.

I've recieved a couple of emails from Plusnet but I dont see any mention of them managing the cancelation process with my current providers, they have provided a service date of the 26/10 which falls within the 30 day notice period to Sky. Plusnet have even asigned me a new tel number - why?

Should I be contacting Sky and Talktalk myself to arrange service cancellation?

wongataa

No should not be contacting anyone for cancellation.

The process is (when switching between providers who use the Openreach network such as Sky and Plusnet.  It is different going to/from Virgin):

• Find new ISP
• Sign up with new ISP
• New ISP contacts old ISP and tells them of your request to switch ISP
• Old ISP contacts you to make sure you definitely want to switch.  You can cancel the switch at this point if you wish to.
• If you don't cancel you start getting internet access from your new ISP on the date they tell you the service switches over.
• Your account with the old ISP is cancelled.
• Your old ISP will sort out the final bill.  If you have left before the minimum term is up you will owe something.  If you have left after the minimum term you should get a refund for the remainder of the month unused.
  
• You do not contact anyone to arrange cancellation.  It is done for you by your new ISP

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/switching/switching-broadband-provider

Zellah

No, don't contact your existing providers! If you do, then you risk a cease . Let your new provider do everything - the migration is done automatically. You will probably receive letters in the post from your existing providers,along the lines "sorry to see you're leaving us blah blah blah" etc. That confirms the migrations will be going ahead.

Mister_G

If you want to keep your old Sky number, then you will need to tell Plusnet.

m-holland

What is the current issue with Sky?
If its a technical issue lying on the OR network then changing ISP's wont do anything

onomatopoeia99

oh_really said:

He stated that plusnet would take care of contacting Sky and Talktalk (phone service) to manage the change over.

The process when switching providers on the Openreach network is called  "gaining provider led".  You let the provider you are moving to do everything and provided that you are out of the initial minimum term of any contract and into a 30 day rolling contract, notification from the gaining provider to your existing provider is accepted as sufficient notice, even if less than 30 days.

oh_really

Thanks all. Communications starting to arrive on the mat from retentions. They can ram it.

Pete99

This might help on your number change issue, Cut & paste from Ofcom website  "People and businesses have the right, by law, to keep their telephone numbers regardless of who they choose as their phone company. Ofcom’s rules mean all telecoms providers must let customers take their telephone number with them when they switch providers. This process is known as ‘number porting’.", Google - 'ofcom keep telephone number' to get to the page.

oh_really

Sorry, I didn't realise there were more replies. Number has already been changed.

Changing ISP has seen connection speed increase from Sky's throttled 5/6 Mbps to around 40Mbps or less and they had zero interest in resolving the issue unless I purchased a new service from them, look how that worked out, all Sky services now dropped.

Sky took the service over from O2 at  around 14Mbps and this decreased over time till sometimes it was around 4Mbps.

Even though I've already left for a competitor, Sky are in contact to take up their inadequate service, why when they know I'm under contract elsewhere. I doubt very much Sky will ever get another penny from me again ...good riddance.

mobileron

Wait and see the fun you will get with plusnet, its my belief that all broadband is owned by BT,so the question should be,who offers the best customer service,    https://www.uswitch.com/broadband/guides/which-broadband-provider-is-best-for-customer-service/

Browntoa

Broadband to the exchange is openreach , from that point it's the suppliers own network capacity ( unless it's a smaller company who wholesale buy the BT product ) 

So each providers throttling is down to their network capacity from that exchange , BT may give you a steady 50mb , sky 40mb etc all using the same equipment from your premises.

Bt "attempt" and plan for a minimum of 40mb speeds across their networks to stop buffering on uhd content , not sure what the others do