We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Track & Trace QR Code in stores - not working when scanned

Options
2»

Comments

  • Grumpy_chap
    Grumpy_chap Posts: 18,218 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    What would happen if somebody (there must be some surely) has no phone at all?
    They tie a piece of string around your wrist and, if there is a need to contact you, they reel you back in. 🤣
    Or, maybe, they write your address.
  • Even from within the app, I find a lot of places the code does not work.  Just waive your phone at the code and they seem to let you in.
    "They" being who? The staff? There is no legal requirement to use the app.


    The Government guidance does say that venue should check people's phones to make sure they have successfully checked in, although I've never actually seen this happen.
    If anyone working in a shop or restaurant asked to inspect my phone, they wouldnt get a very pleasant reply in response to be perfectly honest.  They could just take my word for it.
    They could, but they're leaving themselves open to a fine.  If people haven't checked in, the business must refuse entry (and obviously service.)  I don't think "Well he waved his phone around at the QR code so I thought he'd checked in" would be a valid excuse.
  • MattMattMattUK
    MattMattMattUK Posts: 11,137 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    The Government guidance does say that venue should check people's phones to make sure they have successfully checked in, although I've never actually seen this happen.
    I have seen this happen in pubs, I have seen door staff require to be shown before allowing admission, for the venue it is not worth the risk of the fines.
  • MattMattMattUK
    MattMattMattUK Posts: 11,137 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    If anyone working in a shop or restaurant asked to inspect my phone, they wouldnt get a very pleasant reply in response to be perfectly honest.  They could just take my word for it.
    The you will probably be refused admission or told to leave and rightly slow. They are liable if you have not checked in or provided details, you would also be being deliberately rude to staff for no reason. If you did that to any of the landlords I know you would find yourself no longer welcome.
  • If anyone working in a shop or restaurant asked to inspect my phone, they wouldnt get a very pleasant reply in response to be perfectly honest.  They could just take my word for it.
    The you will probably be refused admission or told to leave and rightly slow. They are liable if you have not checked in or provided details, you would also be being deliberately rude to staff for no reason. If you did that to any of the landlords I know you would find yourself no longer welcome.
    They dont know the details provided are even correct so its a fruitless endeavour tbh.
  • They dont know the details provided are even correct so its a fruitless endeavour tbh.
    The law does not require that they validate the details, but that they monifor check in and/or collect contact details. If they fail to collect details or verify check in then that is a legal issue for them. If you provide false details or reset the app every day so that it can never register a contact then that is your issue, but of no significance to them. 

    They are faced with an obligation that I am sure they would rather not have, there is no need for individuals to be difficult and argumentative with people who are trying to do their job whilst complying with the law, that helps no-one.
  • poppy12345
    poppy12345 Posts: 18,879 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper
    He said:
    Yep, the people working at the premises open to the public.
    I thought they legally had to log your visit.
    Yes. But nowhere does it say it has to be a) through the NHS Covid app or b) using a smartphone. Think about it: what about if you dont have a smartphone?
    The local pub-restaurant where I went for breakfast this morning was asking people to either scan their own code or the NHS one or if they didn't, give their first name and contact number which they wrote down.  What would happen if somebody (there must be some surely) has no phone at all?

    I was in costa last week and for those that didn't have a phone they were refused a seat. I thought it was a little harsh because they could have just taken their details.
  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    He said:
    Yep, the people working at the premises open to the public.
    I thought they legally had to log your visit.
    Yes. But nowhere does it say it has to be a) through the NHS Covid app or b) using a smartphone. Think about it: what about if you dont have a smartphone?
    The local pub-restaurant where I went for breakfast this morning was asking people to either scan their own code or the NHS one or if they didn't, give their first name and contact number which they wrote down.  What would happen if somebody (there must be some surely) has no phone at all?

    I was in costa last week and for those that didn't have a phone they were refused a seat. I thought it was a little harsh because they could have just taken their details.
    That is absolutely bonkers. 
  • Sounds more lazy on their behalf that they don’t want to take details. 

    I’ve not been asked for details nor seen a code advertised in any place I’ve been in recently, must be my area then. 
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.