Yours clothing - stolen parcel - my rights?

wolfbane9

Hi there. 
I ordered some new work clothes from Yours, to a cost of over £120. Unfortunately, they tried to deliver yesterday when I had a rare day out of the house. Despite no instructions to leave any parcels, despite large signs all over my door stating not to leave due to theft, the courier (yes, you guessed it, bloody Hermes) left with a neighbour. I've spoken to this neighbour twice and they deny all knowledge of it. Yours have provided a name who signed for it which matches to the neighbour so they definitely have it. I raised with police but don't expect much of it as this kind of crime seems just to be logged and cast aside. I understand Yours are liable so must refund or provide goods but they are denying this and say its a police matter. 
I really needed these clothes as I'm starting a new job and it's quite a big amount for me to spend. Please can anyone help?

JJ_Egan

Stolen by the neighbour   . you have proof ?

wolfbane9

Hermes provided name of neighbour and signature

davidmcn

I know the names of my neighbours, it doesn't prove they've nicked anything from me.

Were_Doomed

Goods remain at the sender's liability until they are received by the addressee / at the address. Leaving with a neighbour - especially when expressly not agreed to - does not absolve the sender of that liability.

wolfbane9

davidmcn said:

I know the names of my neighbours, it doesn't prove they've nicked anything from me.

I did not know their name beforehand as it's a block of 13 flats but when I asked the second time, I asked for the person whose name Hermes provided and they answered. Why would someone else give their name and door number? Where else do you suggest it would it be?

wolfbane9

Were_Doomed said:

Goods remain at the sender's liability until they are received by the addressee / at the address. Leaving with a neighbour - especially when expressly not agreed to - does not absolve the sender of that liability.

Thanks. What's next steps - chargeback?

davidmcn

wolfbane9 said:

davidmcn said:

I know the names of my neighbours, it doesn't prove they've nicked anything from me.

I did not know their name beforehand as it's a block of 13 flats but when I asked the second time, I asked for the person whose name Hermes provided and they answered. Why would someone else give their name and door number? Where else do you suggest it would it be?

Nicked or conveniently mislaid by the courier, perhaps. Who is likely to have knowledge of your neighbours' names and addresses. But as above, not really your problem.

Were_Doomed

wolfbane9 said:

Were_Doomed said:

Goods remain at the sender's liability until they are received by the addressee / at the address. Leaving with a neighbour - especially when expressly not agreed to - does not absolve the sender of that liability.

Thanks. What's next steps - chargeback?

I would suggest yes, although you may need to wait for 15 (?) days before it becomes officially not delivered. (I'm not sure of the exact chargeback rules).

Sandtree

wolfbane9 said:

Were_Doomed said:

Goods remain at the sender's liability until they are received by the addressee / at the address. Leaving with a neighbour - especially when expressly not agreed to - does not absolve the sender of that liability.

Thanks. What's next steps - chargeback?

Why chargeback rather than speaking to Yours?

As already explained, it remains their liability until its either in your hands or left where you instruct them to and so its for them to put right. You can do a chargeback but then have the uncertainty for an age afterwards that the retailer may dispute it and the money be taken back again. 

born_again

Were_Doomed said:

wolfbane9 said:

Were_Doomed said:

Goods remain at the sender's liability until they are received by the addressee / at the address. Leaving with a neighbour - especially when expressly not agreed to - does not absolve the sender of that liability.

Thanks. What's next steps - chargeback?

I would suggest yes, although you may need to wait for 15 (?) days before it becomes officially not delivered. (I'm not sure of the exact chargeback rules).

Except that there is proof of delivery. (OK, not the OP address) but that does not matter on a chargeback, all they need is proof of delivery.
So retailer will simply reject on that basis.

Since when have couriers started taking signatures again? Always a photo of the goods and where they were left round here. Even if says signed for.