Sharp TV

sweetgirl2015

Hi, 
Just recently bought a Sharp Smart TV in ASDA 55inch.
If I try and download apps on it via play store it crashes the whole TV after it tries to install the app but doesn't say why or anything, so then I have to factory reset the TV just to get it working again. 
The app was just a cbeebies app for my child to watch that was all. 
Any ideas will be appreciated. 

JJ_Egan

Is it supposed to be able to use Play Store apps .

sweetgirl2015

JJ_Egan said:

Is it supposed to be able to use Play Store apps .

I assume so because on the box it even advertises the play store site, as it has the logo picture of play store on there. 
I'm wondering if the tv doesnt have enough storage space or something which doesn't make much sense I know given its promoting play store on the box.
Would I need to add some space via a usb key, as it has quite a few usb ports. 3 I think without looking. 

sweetgirl2015

Oh by the way the app we tried installing works fine on my childs samson tablet. So its nothing harmful to the tv or shouldn't be. 

henry11vr

Can you connect it to PC, and via some software detect logs of these errors?

[Deleted User]

Hi,

what model is it?

Is this a specific app for CBBC or are you trying to get it through BBCi?

sweetgirl2015

[Deleted User] said:

Hi,

what model is it?

Is this a specific app for CBBC or are you trying to get it through BBCi?

Hi, I will check the model when I get home. 
Its basically a cbeebies app for children to play activities and games etc via the app. We just thought it would be handy having it on the big screen and so she didnt have to use the tablet all the time. 
But by trying to install it has flagged up or highlighted to me would other apps crash the tv again?

sweetgirl2015

henry11vr said:

Can you connect it to PC, and via some software detect logs of these errors?

Personally I wouldn't know where to start there lol. 

JJ_Egan

Might not be able to play games on the TV and app causes crash .

Tried installing from BBC ?

BUT i would check what is required first .

EG

Go Explore is compatible with the following list:

Apple devices running iOS 10 or above
Android devices running 5.0 or above with 1 GB of RAM or more.
Amazon Kindle Fire (7’’ (2015, 2017), HD 8'' (2015 - 2018), HD 10” (2017)

Neil_Jones

Certain apps are not designed for TVs and will only work on smartphones or tablets.

https://www.bbc.co.uk/cbeebies/grownups/faqs#apps seems to suggest the apps are designed for tablets or phones, and that if they work on a TV at all it'll be purely by luck rather than anything else.

sweetgirl2015

Neil_Jones said:

Certain apps are not designed for TVs and will only work on smartphones or tablets.

https://www.bbc.co.uk/cbeebies/grownups/faqs#apps seems to suggest the apps are designed for tablets or phones, and that if they work on a TV at all it'll be purely by luck rather than anything else.

Thanks very much, that has been a great help.