Erroneous transfer

ninanella · 7 October 2020 at 2:37PM

I have been some of the previous posts so please bear with me and I will try to be a brief as possible even though I can hardly make sense of it myself.
1. I was with One Select they went bust and I was transferred over to Together energy automatically Christmas 2019. Together energy were pretty bad ,there was no system for giving meter readings on line and they hardly picked up the phone. However I got them to take electric and gas meter readings and a confirmation my direct debit would remain the same. Any credits from One Select would show on my bill. However there were no online bills so alarm bells started to ring.
2. Attempting to provide further readings I was told only my electric had transferred as there had been no gas account attached to my One Select Account.
3. Together Energy went on to tell me my gas had transferred to Tonik, Iin October 2019! I had no idea but the tenants from hell moved at that time so it must have been the energy company they joined.
4. Tonik said they would transfer my gas to Together Energy which never happened and my gas account went to NPower under the above tenants name. Npower useless and again spent hours on the phone trying to explain they had my gas meter under someone elses name.
5. I decided to leave Together Energy and get my gas and electric account under one roof. I received a credit from Together energy as I was paying for gas as part of my direct debit, this did not include the One Select Credit, don't know where that went. I was also told Together Energy could not take my gas from NPower as they only take dual fuel not single energy, in my case gas. So even if I now wanted dual fuel with Together Energy I couldn't.
6. I tried to explain this to the Ombudsman. I was told I will need to pay NPower for a gas supply and used the anology of me buying a loaf from Sainsburies and then asking to pay for it at Tesco. I said no its like me buying a loaf from Sainsburies and Tesco whipping the loaf from my hands and insist I pay for it with them. I chose to walk in to Sainsburies I did not choose to walk in to NPower or Tonik
7. Clearly I owe someone for gas but how is it fair to insist I pay it on Npowers terms. I had my gas taken by an ET twice onceto TONIK and then to NPower, each time unbeknown to me and all the time I should have been with Together Energy as a simple transfer. Not at any time have I had one bill from Tonik or Npower addressed to me or any clarification once I had made it known to them of my situation.
8. My gas meter is under my stairs, the tenants upstairs outside. I have lived here for twenty years, the tenants from hell move in and all these private energy companies pop up and the system is chaos. Not only did One Select go under I believe Tonik have now as well.
9. I am now going to get a fat gas bill. I have had a credit from Together Energy which I no longer have (my fault) but that is why I pay by Direct Debit and this fat bill will come from NPower even though they have never had a meter reading I did not choose them and it will be based on their tariffs.
10. What do I want free gas for the last year? Wll that would be nice, but nothings for free and why shoud it be. However I am not happy that this situation no fault of my own will put me in debt and sorting it has been nearly impossible. My complaint is still with the Ombudsman and my gas with NPower. I have since got back to NPower and said look you are providing gas on my meter and billing someone who is not me, but they more of less wiped their hands just because it was with the Ombudsman.

Any wise words I know things like this bore people to death unless they are in it