Marker on account

ratechaser

JP2019 said:

Deleted_User said:

Look at it from the bank's view - you defaulted on your debt, owing them £2100, then put in a PPI complaint asking for money to be refunded to you from a card where you owed them money. They understandably don't want to lend you more when you have a history of not paying your debts to them, they can keep an internal black mark as long as they want.

Sorry to bump an old thread but genuine question... Surely due to GDPR the bank wouldn't be able to keep an internal black mark against your name if you left the bank entirely but came back at a future date? 

Not so, it can be retained indefinitely if there is a commercial justification to do so. Here the commercial justification is that it supports future lending decisions.

HSBC has a very very long institutional memory, they don't forget past indiscretions!

phillw

JP2019 said:
Sorry to bump an old thread but genuine question... Surely due to GDPR the bank wouldn't be able to keep an internal black mark against your name if you left the bank entirely but came back at a future date? 

GDPR does not specify retention periods for personal data. Instead, it states that personal data may only be kept in a form that permits identification of the individual for no longer than is necessary for the purposes for which it was processed.

A marker that says "never give this person a new product" would appear to always be necessary. Whether such a marker is justified for making a PPI claim is a different matter to GDPR.

Yahoo_Mail

phillw said:

JP2019 said:
Sorry to bump an old thread but genuine question... Surely due to GDPR the bank wouldn't be able to keep an internal black mark against your name if you left the bank entirely but came back at a future date? 

GDPR does not specify retention periods for personal data. Instead, it states that personal data may only be kept in a form that permits identification of the individual for no longer than is necessary for the purposes for which it was processed.

A marker that says "never give this person a new product" would appear to always be necessary. Whether such a marker is justified for making a PPI claim is a different matter to GDPR.

It's not just PPI though, the OP had a "credit card issue" 12 years ago which appears to have ended in it defaulting.  That would certainly justify a "no new lending" marker.