Marker on account

Martywoody67

Ive been with HSBC 26 years had mortgage with them 22 years have various accounts all well in credit.  A few years ago i applied for a loan and it was refused and was told i couldnt have any new products because of a credit card issue about 12 years ago.
 It seemed strange at the time and got loan from else where and when i rang to ask what marker was for they said it was internal and would look into it.
I rang today to make changes to my mortgage rates went through application and it was refused because a marker exists against new products.
The issue with credit card is strange i claimed PPI back years ago and was told that a portion of my claim was to be used on any outstanding cards i held at the time £2100 was used to pay the credit card that was all upto date and i received £2600.
 The card was settled and they closed the account and unbeknown to me put a marker on it and nobody at HSBC can explain whats gone on .
Have savings accounts , mortgages and various other products and am an Advance account holder all ratings with credit reference agencies are excellent   and have no reference to any marker.

bradders1983

The CRAs wont have any details of internal markers, thats why. I know for a fact I will have one with AMEX until the end of time.

Lenders use their own proceeses to decide to lend.

Martywoody67

Im not after borrowing anything want to put my current mortgage that is with HSBC onto fixed rate its £32000 on a £140000 house 

bradders1983

They presumably still run a check though.  Maybe look at moving lenders?

Martywoody67

Looks like that is going to have to be option daft thing is they run a soft search and tried to give me extra borrowing it was only when they wanted to proceed that it comes up with cant have it because it is classed as new products.

D3xt3r5L4b

Remortgaging is taking a new product. So they are correct. 

Thenonameleague

Dont forget your score isn't seen by anyone except you, lenders, banks etc see your credit history. Definitely move lenders.

The marker the bank refers to could be an internal one, maybe stick a subject access request in.
The bank (any bank in fact) can choose who they choose to offer products too.

Yahoo_Mail

I'm not surprised a lender doesn't want to do business with you after a PPI claim, most of them are completely spurious anyway.
They no longer want you as a customer after making a claim and this is their polite way of telling you to **** off.

PRAISETHESUN

It sounds to me like at one you had a CC which you defaulted on. Depending on how long ago this was, it may no longer appear on your credit file, but HSBC are well within their rights to retain that sort of information for as long as they choose and use it in their future decision making. As it is internal information the CRAs won't have access to it - submitting a SAR to HSBC may shed some light, but I wouldn't hold your breath. Probably easier to just switch lenders.

[Deleted User]

Look at it from the bank's view - you defaulted on your debt, owing them £2100, then put in a PPI complaint asking for money to be refunded to you from a card where you owed them money. They understandably don't want to lend you more when you have a history of not paying your debts to them, they can keep an internal black mark as long as they want.

JP2019

Deleted_User said:

Look at it from the bank's view - you defaulted on your debt, owing them £2100, then put in a PPI complaint asking for money to be refunded to you from a card where you owed them money. They understandably don't want to lend you more when you have a history of not paying your debts to them, they can keep an internal black mark as long as they want.

Sorry to bump an old thread but genuine question... Surely due to GDPR the bank wouldn't be able to keep an internal black mark against your name if you left the bank entirely but came back at a future date?